Receptionist/Customer Service Representative/Assistant Resume Example Company Name

RECEPTIONIST/CUSTOMER SERVICE REPRESENTATIVE/ASSISTANT

Professional Summary

Organized and dedicated Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Can perform all clerical duties.

Skills

Highly Organized
Quick Learner
Excellent Multi-Tasker
Eager to Excel in New and Current Fields
Spreadsheet management
Record keeping strengths/ Data Entry

Good listening skills
Computer proficient
Multi-line phone talent
Money handling abilities
Creative problem solving
Bilingual

Work History

Receptionist/Customer Service Representative/Assistant, 08/2016 to 02/2017
Company Name – City, State

Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
Kept detailed track of client preferences and product needs to enhance scheduling and customer service.
Inventoried, ordered and stocked salon merchandise
Entered client information into databases quickly and with minimal errors.
Answered high-volume, multi-line telephone calls, directing callers to appropriate company personnel.
Served as primary point of contact for members and guests for information on spa products and services.
Directed telephone calls to appropriate departmental personnel.
Processed guest credit card information for salon services.
Called clients to confirm upcoming appointments.
Performed inventory and restocking assignments as necessary.
Managed all front desk tasks, including maintenance of client records and lab data.
Handled guest complaints calmly and professionally.
Maintained front desk workstation by keeping it clean and organized.
Provided clients with detailed instructions on how to fill out intake forms.

Receptionist/Customer Service Representative/Assistant, 03/2017 to 12/2018
Company Name – City, State

Organized and scheduled office meetings as well as client appointments for team of salon professionals, effectively accommodating hectic agendas.
Interacted with vendors, and professional services personnel to receive orders, direct activities and communicate instructions.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Routed incoming mail and messages to relevant personnel without delay.
Oversaw inventory activities, including material monitoring and re-stocking
Kept reception area clean and neat
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Entered daily data in computer systems and documented office activities.
Called clients to confirm upcoming appointments.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 35-45 daily customers.

Ulta Salon Stylist /Prestige Beauty Advisor, 12/2018 to 11/2019
Company Name – City, State

Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Controlled inventory by tracking expenses, purchases and shelf stock.
Oversaw daily operations of salon, including employee performance, facility cleanliness and sales
Cultivated customer and improved sales. with 50-80 daily customers
Answered constant flow of customer calls with up to 6 calls in queue per minute.
Faxed, copied, scanned and e-mailed documents as needed

Self-Employed Salon Owner , 12/2019 to Current
Company Name – City, State

Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
Greeted clients
Managed all front desk tasks, including maintenance of client records and lab data.
Maintained front desk workstation
Answered high-volume, multi-line telephone calls , directing callers to appropriate company personnel.
Recorded inventory sales into organization's weekly income report.
Maintained financial filing system.
Called clients to confirm upcoming appointments.
Entered client information into databases
Updated appointment info and handled rescheduling.
Oversaw upkeep of entire facility and notified maintenance for service repairs.
Provided clients with detailed instructions on how to fill out intake forms.
Devised and published metrics to measure organization's success in delivering world class customer service.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

High School Diploma: 06/2015
Hubbard High School - City

Graduated with 4.1 GPA
Member of National Honor's Society
Member of Law Mock Trial Team
Vice President of Meztli Club
Member of SWIT Team for Computer Coding

Cosmetology/Administrative Assistant , 07/2016
Tricoci University of Beauty Culture Bridgeview,IL - City

Coursework in Cosmetology, Customer Service, and Business

Resume Overview

School Attended

Hubbard High School
Tricoci University of Beauty Culture Bridgeview,IL

Job Titles Held:

Receptionist/Customer Service Representative/Assistant
Ulta Salon Stylist /Prestige Beauty Advisor
Self-Employed Salon Owner

Degrees

High School Diploma : 06/2015
Cosmetology/Administrative Assistant , 07/2016

Receptionist/Customer Service Representative/Assistant Resume Example

Resume Score: 80%

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