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Receptionist/Customer Service Representative/Assistant Resume Example

Resume Score: 80%

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RECEPTIONIST/CUSTOMER SERVICE REPRESENTATIVE/ASSISTANT
Professional Summary

Organized and dedicated Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Can perform all clerical duties.

Skills
  • Highly Organized
  • Quick Learner
  • Excellent Multi-Tasker
  • Eager to Excel in New and Current Fields
  • Spreadsheet management
  • Record keeping strengths/ Data Entry
  • Good listening skills
  • Computer proficient
  • Multi-line phone talent
  • Money handling abilities
  • Creative problem solving
  • Bilingual
Work History
Receptionist/Customer Service Representative/Assistant, 08/2016 to 02/2017
Company Name – City, State
  • Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
  • Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
  • Kept detailed track of client preferences and product needs to enhance scheduling and customer service.
  • Inventoried, ordered and stocked salon merchandise
  • Entered client information into databases quickly and with minimal errors.
  • Answered high-volume, multi-line telephone calls, directing callers to appropriate company personnel.
  • Served as primary point of contact for members and guests for information on spa products and services.
  • Directed telephone calls to appropriate departmental personnel.
  • Processed guest credit card information for salon services.
  • Called clients to confirm upcoming appointments.
  • Performed inventory and restocking assignments as necessary.
  • Managed all front desk tasks, including maintenance of client records and lab data.
  • Handled guest complaints calmly and professionally.
  • Maintained front desk workstation by keeping it clean and organized.
  • Provided clients with detailed instructions on how to fill out intake forms.
Receptionist/Customer Service Representative/Assistant, 03/2017 to 12/2018
Company Name – City, State
  • Organized and scheduled office meetings as well as client appointments for team of salon professionals, effectively accommodating hectic agendas.
  • Interacted with vendors, and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Oversaw inventory activities, including material monitoring and re-stocking
  • Kept reception area clean and neat
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Entered daily data in computer systems and documented office activities.
  • Called clients to confirm upcoming appointments.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 35-45 daily customers.
Ulta Salon Stylist /Prestige Beauty Advisor, 12/2018 to 11/2019
Company Name – City, State
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Oversaw daily operations of salon, including employee performance, facility cleanliness and sales
  • Cultivated customer and improved sales. with 50-80 daily customers
  • Answered constant flow of customer calls with up to 6 calls in queue per minute.
  • Faxed, copied, scanned and e-mailed documents as needed
Self-Employed Salon Owner , 12/2019 to Current
Company Name – City, State
  • Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
  • Greeted clients
  • Managed all front desk tasks, including maintenance of client records and lab data.
  • Maintained front desk workstation
  • Answered high-volume, multi-line telephone calls , directing callers to appropriate company personnel.
  • Recorded inventory sales into organization's weekly income report.
  • Maintained financial filing system.
  • Called clients to confirm upcoming appointments.
  • Entered client information into databases
  • Updated appointment info and handled rescheduling.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Provided clients with detailed instructions on how to fill out intake forms.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
High School Diploma: 06/2015
Hubbard High School - City
  • Graduated with 4.1 GPA
  • Member of National Honor's Society
  • Member of Law Mock Trial Team
  • Vice President of Meztli Club
  • Member of SWIT Team for Computer Coding
Cosmetology/Administrative Assistant , 07/2016
Tricoci University of Beauty Culture Bridgeview,IL - City
  • Coursework in Cosmetology, Customer Service, and Business
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Resume Overview

School Attended

  • Hubbard High School
  • Tricoci University of Beauty Culture Bridgeview,IL

Job Titles Held:

  • Receptionist/Customer Service Representative/Assistant
  • Ulta Salon Stylist /Prestige Beauty Advisor
  • Self-Employed Salon Owner

Degrees

  • High School Diploma : 06/2015
    Cosmetology/Administrative Assistant , 07/2016

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