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Receptionist/Customer Service Representative Resume Example

Resume Score: 80%

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RECEPTIONIST/CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Driven Oral Surgery Assistant Intern skilled in building great relationships with office staff, doctors and patients through active listening, issue resolution and decision-making talents. Offering strong background in patient education. Compassionate professional known for delivering kind and respectful patient care. Hard-working individual with exceptional knowledge in dental terminology and post-surgical patient care. An energetic Oral Surgery Assistant considered an expert communicator and a dedicated patient advocate.

Knowledgeable and dedicated customer service professional with extensive experience in health and business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History
Company Name.City, StateReceptionist/Customer Service Representative |05/2016 - 11/2017
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Answered constant flow of customer calls with up to 4 calls in queue per minute.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Company Name.City, StateCashier |07/2015 - 05/2016
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Company Name.City, StateDental Assistant Student Intern |04/2015 - 07/2015
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Used their software to document and maintain patient information and health background.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Assisted dentist in management of medical or dental emergencies by performing at the hospital if needed.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Documented patients' dental health information, medical history and vital signs.
Skills
  • Complaint resolution
  • Closing Processes
  • Proficient in Microsoft Office products
  • Data organization
  • Administrative support
  • Recordkeeping
  • Team Building
  • Local anesthetic proficiency
  • Equipment sterilization
  • Dental radiography
  • Dental impression specialist
  • Oral surgery
  • Treatment Room Cleanup
  • Strong Communication Skills
  • Team collaboration
  • Electronic Charting
  • Full Mouth Radiographs
Education
University Of North Carolina At Chapel HillCity, StateBachelor of Science: Cellular Biology
  • Majored in Biology
  • Minored in Neuroscience
  • Member of National Beta Honor Society
  • Member of Tar Heels at the Table; A student-organization that I helped create for physically/mentally disabled students on campus
Gaston CollegeCity, State05/2018Associate of Arts
  • Graduated with 3.7 GPA
  • Graduated with Honors
Gaston College05/2018Associate of Science
  • Graduated with 3.7 GPA
  • Graduated with Honors
Lake Norman Dental Assisting City07/2015Certificate of Dental Assisting I: Dental Assisting
  • Received grant from Gaston County to pay for entire dental assisting program
  • Graduated in Top 1% of Class
Certifications
  • Certified Dental Assistant
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University Of North Carolina At Chapel Hill
  • Gaston College
  • Lake Norman Dental Assisting

Job Titles Held:

  • Receptionist/Customer Service Representative
  • Cashier
  • Dental Assistant Student Intern

Degrees

  • Bachelor of Science : Cellular Biology
    Associate of Arts
    Associate of Science
    Certificate of Dental Assisting I : Dental Assisting

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