Receptionist/Customer Service Representative Resume Example Chefs Warehouse

RECEPTIONIST/CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Driven Oral Surgery Assistant Intern skilled in building great relationships with office staff, doctors and patients through active listening, issue resolution and decision-making talents. Offering strong background in patient education. Compassionate professional known for delivering kind and respectful patient care. Hard-working individual with exceptional knowledge in dental terminology and post-surgical patient care. An energetic Oral Surgery Assistant considered an expert communicator and a dedicated patient advocate.

Knowledgeable and dedicated customer service professional with extensive experience in health and business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Chefs Warehouse.Boston , MAReceptionist/Customer Service Representative |05/2016 - 11/2017

Provided primary customer support to internal and external customers in fast-paced environment.
Entered customer interaction details to track requests, document problems and record solutions offered.
Answered constant flow of customer calls with up to 4 calls in queue per minute.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Offered advice and assistance to customers, paying attention to special needs or wants.

Kneaders Bakery & Cafe.Parker , COCashier |07/2015 - 05/2016

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.

Kevin Bond Oral Surgeon.City , STATEDental Assistant Student Intern |04/2015 - 07/2015

Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Managed office schedules and calendars to coordinate administrative planning and execution.
Used their software to document and maintain patient information and health background.
Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
Provided diagnostic information by exposing and developing radiographic studies.
Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
Assisted dentist in management of medical or dental emergencies by performing at the hospital if needed.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Staged tray for procedures by arranging dental instruments and equipment.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Explained treatment procedures and instructed patients on home care guidelines.
Educated patients on postoperative care, including how to protect dental work and boost healing.
Documented patients' dental health information, medical history and vital signs.

Skills

Complaint resolution
Closing Processes
Proficient in Microsoft Office products
Data organization
Administrative support
Recordkeeping
Team Building
Local anesthetic proficiency
Equipment sterilization

Dental radiography
Dental impression specialist
Oral surgery
Treatment Room Cleanup
Strong Communication Skills
Team collaboration
Electronic Charting
Full Mouth Radiographs

Education

University Of North Carolina At Chapel HillCity, StateBachelor of Science: Cellular Biology

Majored in Biology
Minored in Neuroscience
Member of National Beta Honor Society
Member of Tar Heels at the Table; A student-organization that I helped create for physically/mentally disabled students on campus

Gaston CollegeCity, State05/2018Associate of Arts

Graduated with 3.7 GPA
Graduated with Honors

Gaston College05/2018Associate of Science

Graduated with 3.7 GPA
Graduated with Honors

Lake Norman Dental Assisting City07/2015Certificate of Dental Assisting I: Dental Assisting

Received grant from Gaston County to pay for entire dental assisting program
Graduated in Top 1% of Class

Certifications

Certified Dental Assistant

Resume Overview

School Attended

University Of North Carolina At Chapel Hill
Gaston College
Lake Norman Dental Assisting

Job Titles Held:

Receptionist/Customer Service Representative
Cashier
Dental Assistant Student Intern

Degrees

Bachelor of Science : Cellular Biology
Associate of Arts
Associate of Science
Certificate of Dental Assisting I : Dental Assisting

Receptionist/Customer Service Representative Resume Example

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