LiveCareer-Resume

receptionist customer service representative resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am a Detailed Client Service Associate known for having great organizational skills. I am gifted at working with all types of customers. I am reliable, on time, always smiling. and have a can do positive attitude. I am looking for a new role where hard work and dedication will be highly valued. I am also looking for full time and a long term position as well.

Skills
  • Report Generation
  • Credit Card Payment Processing
  • Report Creation
  • Data Entry
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • De-escalation Techniques
  • Transaction Processing
  • Customer Service
  • 60 wpm Typing Speed6
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Customer Account Management
  • Upselling Products and Services
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Call Documentation
  • CRM Software
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Project Management Abilities
  • Inbound and Outbound Calling
  • In-Store Support
  • Microsoft Office Expertise
  • Adaptive Team Player
  • Route Management
  • Conflict Mediation
  • Stockroom Procedures
  • Product Organization
  • Business Development Understanding
  • Transportation Solution Development
  • Quality Assurance Controls
  • Retail Sales Customer Service
  • Senior Leadership Support
  • Problem-Solving Abilities
  • Technologically Savvy
  • Courteous Demeanor
  • High-Energy Attitude
  • Store Maintenance
  • Data Evaluation
  • Shipping and Receiving Understanding
  • Office Equipment Proficiency
  • Quality Control
  • Customer Relations
  • CPR Certified
Education and Training
Medvance Stuart, FL, Expected in 05/2009 Associate of Science : Certified Medical Assistant - GPA :
Jensen Beach High School Jensen Beach, FL Expected in 05/2006 High School Diploma : - GPA :
Indian River State College Ft. Pierce, FL Expected in : Nursing - GPA :
Experience
Chefs Warehouse - Receptionist/Customer Service Representative
Orlando, FL, 08/2020 - 02/2022
  • Exceeded company productivity standards on consistent basis.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Executed on-time and under-budget project management to resolve complex issues.
  • Upheld privacy and security requirements for customer information.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Trained new employees on procedures and policies to maximize team performance.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upsold products and services to address customer needs and maximize sales.
  • Made outbound calls to obtain account information.
  • Analyzed customer activity to promote safe and secure environment.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Know a lot of knowledge about Word, Excel, Quick Books and more.
Quogue Club - Waitress Supervisor
City, STATE, 02/2017 - 06/2020
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Suggested additional items to customers to increase restaurant sales.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Presented menus to patrons, answered questions about menu items, and made recommendations.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Increased product sales by designing new menus and training employees on salesmanship.
Walk In Emergency Care - Certified Medical Assistant/Nursing Assistant
City, STATE, 05/2009 - 02/2017
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Managed and maintained patient rooms, shared-living areas, and nursing stations.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals when necessary.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided basic care to over 30 patients per shift, assisting with bathing, changing linens and preparing meals.
  • Attended to patients in 30-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Administered medications and educated patients and families on correct at-home administration.
  • Collected samples to complete tests for patient, checking for changes that indicated potentially dangerous conditions.
  • Prepared examination and patient rooms for procedures, checking supply availability and laying out instruments.

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Resume Overview

School Attended

  • Medvance
  • Jensen Beach High School
  • Indian River State College

Job Titles Held:

  • Receptionist/Customer Service Representative
  • Waitress Supervisor
  • Certified Medical Assistant/Nursing Assistant

Degrees

  • Associate of Science
  • High School Diploma
  • Some College (No Degree)

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