LiveCareer-Resume

receptionist customer service representative resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
  • Meticulous and systematic Administrative Assistant capable of organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Qualifications
  • Good judgment and strong work ethic
  • Excellent analytical, decision making and communication skills.
  • Strong team player able to work independently
  • Superior organizational skills
  • Outstanding multi-tasking skills
  • Experienced with MS office, Outlook, Juris, Opera, Needles

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Focused individual promoting well-rounded skill set including [Skill] and [Skill]. Willing to do whatever it takes to successfully complete projects on time and within budget. Currently seeking Assistant Project Manager position within [Type] vertical sector.

Talented [Job Title] with [Number] years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling changing company, customer and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Skills
  • Administrative
  • Administrative duties
  • Back-up
  • Clerical
  • Controller
  • Copying
  • Client
  • Clients
  • Data entry
  • Delivery
  • Documentation
  • Faxing
  • Filing
  • File management
  • Inventory
  • Law
  • Listening
  • Litigation
  • Materials
  • Meetings
  • Mail
  • Office
  • Multi-line telephone
  • Personnel
  • Printers
  • Receptionist
  • Scheduling
  • Shipping
Education and Training
Sam Houston High School Houston, TX Expected in 2010 High School diploma : - GPA :
Experience
Chefs Warehouse - Receptionist/Customer Service Representative
Usa ● Odenton, MD, 04/2019 - Current
  • Current Raco Interior Products.
  • Answered and directed incoming calls using multi-line telephone system.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Provided all clients with high level of service and dedication in effort to extend relationships and promote future opportunities.
  • Produced status reports for customers and senior management.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
Universal Health Services - Intake Clerk
Las Vegas, NV, 05/2018 - 02/2019
  • Assist with creating, maintaining and assessing documentation for appropriate placement in electronic and physical matter files i.e.
  • Correspondence; pleadings; client documents; witness files.
  • Delivered an exceptional level of service to each client by listening to concerns and answering questions.
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
  • Managed clerical needs of company of company employees, including copying, faxing and file management.
  • Generated shipment invoices, prepared packages and set up courier deliveries for clients.
  • Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions.
Pmg Digital Agency - Office Coordinator
Austin, TX, 01/2014 - 03/2017
  • Coordinate with receptionist / event coordinator to aid with lunch meetings, internal firm events, conference room scheduling and preparation.
  • Maintain sufficient inventory for all kitchen supplies, cleaning supplies, or any other foods needed for events etc.
  • Assist with administrative duties to COO, Controller and Litigation Group Assistants as needed.
  • Assist with creating, maintaining and assessing documentation for appropriate placement in electronic and physical matter files i.e.
  • Correspondence; pleadings; client documents; witness files.
  • Primary back-up for Copy Center.
  • Assist with pickups/drop offs mail/packets to post office or office errands.
  • Stocks all office printers with paper.
  • Primary back-up for Receptionist (daily lunch and breaks).
Glass Doctor - Norcross - Office Assistant
Brady, TX, 09/2013 - 01/2014
  • Responsible for providing clerical / receptionist support for Law Firms.
  • Responsively answer, screen and prioritize incoming calls.
  • Distribute incoming and outgoing mail.
  • Clerical support i.e.
  • Faxing, filing, data entry.
  • Maintain confidentiality of any/all administrative information.
Activities and Honors

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Resume Overview

School Attended

  • Sam Houston High School

Job Titles Held:

  • Receptionist/Customer Service Representative
  • Intake Clerk
  • Office Coordinator
  • Office Assistant

Degrees

  • High School diploma

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