Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Office Equipment Operations
Multi-Line Telephone Skills
Organization and Efficiency
Recordkeeping and Bookkeeping
Greeting and Seating Clients
Records Management
Customer Service
Appointment Scheduling
Positive Attitude and Energetic
Scheduling and Calendar Management
Courteous and Professional
Verbal and Written Communication
Microsoft Office
Data Entry
Experience
11/2021 to 04/2023
Receptionist/Customer Care SpecialistSt. Elizabeth Healthcare – Florence, KY,
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Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Organized personal and professional calendars with reminders for upcoming meetings and events.
Performed various clerical tasks and organized office areas to promote productivity.
Maintained clerical correspondence via email and phone.
Screened telephone calls and inquiries and directed as appropriate.
Booked flights, hotel accommodations and ground transportation for smooth business travel.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Responded to customer issues to provide immediate resolution and improve retention.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
06/2019 to 12/2022
Owner/Travel SpecialistSkillz – Las Vegas, NV,
Created travel itineraries and made adjustments to meet client specifications.
Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Followed up with clients to notify of specials and offer assistance with future travel plans.
Participated in travel seminars and remained up-to-date on market trends.
Leveraged travel booking system to process travel requests, update client information and print final documents.
Provided clients with brochures, guides and maps to assist with trip preparation.
Utilized promotional materials and discounts to sell trip packages to clients.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Explained benefits of purchasing travel insurance with clients.
03/2017 to 05/2019
MerchandiserTNG,INC – City, STATE,
Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Monitored stock to maintain sufficient quantity of featured product.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Printed labels and tags for for-sale merchandise.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Communicated and coordinated planogram execution with store management.
Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
Restocked shelves with current merchandise in attractive displays to promote sales.
Cleaned and organized display cases, shelves and aisles.
Placed prices and descriptive signage to enhance displays and promote items.
Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Monitored weekly, monthly and quarterly achievement goals.
02/2008 to 11/2011
Personal AssistantBeth Bailey/Openminds – City, STATE,
Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Organized personal and professional calendars with reminders for upcoming meetings and events.
Performed various clerical tasks and organized office areas to promote productivity.
Maintained clerical correspondence via email and phone.
Screened telephone calls and inquiries and directed as appropriate.
Managed household inventory and maintenance schedules.
Provided assistance communicating, typing correspondence or obtaining information.
Completed basic administrative work and managed household accounts.
Submitted reports to and reviewed reports with supervisor.
Accompanied clients to appointments and arranged transportation.
Prepared records of client progress and services performed under care.
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