receptionist csr resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Report generation
Credit card payment processing
Report creation
Inbound and Outbound Calling
Microsoft Office expertise
Clerical support
High-energy attitude
Office equipment proficiency
Adaptive team player
Problem-solving abilities
Scheduling Meetings
Excel Spreadsheets
Clerical Support
Data Entry
Mail Management
Customer Service
Appointment Scheduling
Prioritizing Work
Time Management
Verbal and Written Communication
Calendar Management
Record Sorting and Filing
Attention to Detail
Multitasking and Prioritization
Reliable and Punctual
Data Entry and 10-Key
Outgoing Mail Preparation
Problem-Solving
Self-Motivated
Flexible and Adaptable
Experience
10/2019 to 07/2022Receptionist/CSRIrt Living | Indianapolis, IN,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Scheduled and confirmed appointments.
Maintained front office cleanliness and organized supplies to increase productivity.
Processed payments and updated accounts to reflect balance changes.
Greeted visitors and verified reasons for visit and appointment information.
Kept office organized and well-stocked to maximize operational efficiency.
Greeted and directed visitors to appropriate personnel and answered average of 60+ calls and emails daily.
Welcomed large volume of guests and improved overall customer service.
Oversaw office inventory by restocking supplies and submitting purchase orders.
07/2018 to 02/2019HousekeeperQuest Diagnostics Incorporated | Fort Wayne, IN,
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Laundered sheets and removed stains to restore linens to pristine condition.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Requested maintenance orders to fix non-working equipment and address room damage.
Returned rooms to occupant-ready status to satisfy future guests.
Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Maintained prescribed stock levels within housekeeping carts, preserving availability of necessary consumable cleaning fluids and equipment for other personnel.
Reported incidents of property damage to owner, documenting destruction for loss prevention purposes.
Interacted pleasantly with clients and guests when performing daily duties.
Followed safety procedures when handling materials and discarding waste.
09/2012 to 03/2015Night Shift ManagerTeddy Bear Portraits | Katy, TX,
Assigned tasks based on operational needs and individual strengths.
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Reviewed register count and bank deposits for proper amounts of currency.
Organized new stock for floor placement.
Cross-trained in every store role to maximize operational knowledge.
Established friendly relationships with regular guests, members and residents.
Promoted teamwork and quality service through communication and coordination with other departments.
Responded promptly to guest requests to achieve customer satisfaction.
Advised management of staffing levels and team member performance to facilitate labor.
04/2010 to 05/2012Office AssistantWSIADA | City, STATE,
Greeted visitors or callers to handle questions or direct to appropriate staff.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Collected payments, issued receipts and updated accounts to reflect new balances.
Answered phone calls and welcomed visitors to office.
Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Supported bookkeeping through financial transaction documentation, expense reporting and budget monitoring.
Conducted office inventory checks and requested restock of supplies.
Scheduled meetings and prepared conference rooms, sending calendar invitations and setting up space.
Monitored calendars and scheduled appointments based on availability and established load limits.
Maintained business records by updating customer information.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Education and Training
Expected in 06/2005 to to High School Diploma | Emerald Ridge High School, Puyallup, WAGPA:
Expected in to to | AA Business Management Pierce College, Puyallup, WAGPA:
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