Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Associate of Arts And Sciences: Political Science, Expected in
University of Kentucky - Lexington, KY,
  • Dean's List [Fall Semester 2018, Spring Semester 2019, Fall Semester 2019}
  • Received [Out of State High Academics Scholarship, $12000}
  • Nominated by College Academic Advisor to be Student Advisor to incoming Freshmen
  • Continuing education in [Political Science, with a minor in Criminal Justice on a Pre-Law track} at DePaul University in Chicago, IL to finish Law degree.
High School Diploma: , Expected in 05/2018
Naperville North High School - Naperville, IL,
  • Awarded the National 4.0 Grade Point Award - 2014, 2015, 2016, 2018
  • Awarded Outstanding Freshman Award - 2014
  • Nominated and awarded to deliver the Graduating Commencement Speech on Graduation night in May, 2018
  • Chosen for best persuasive speech delivery in Advance Speech Class Spring Semester, 2018
Professional Summary

Hardworking administrative professional and leader committed to providing outstanding customer service and assistance. Knowledgeable in a variety of office settings and services to support and address customer inquiries and concerns. Successful at prioritizing tasks, maintaining organizational and optimizing workflow for a successful team environment. Proficient in various office settings, customer relations, and conflict resolution. Willing to take on new tasks with enthusiasm, dedication, and commitment to always strive to not only meet , but exceed company expectations.

    • Business administration
    • Leadership
    • Workflow planning
    • Policy and procedure modification
    • Good listening skills
    • Multitasking abilities
    • Interpersonal Communication
    • Good telephone etiquette
Work History
Receptionist Coordinator, 02/2021 to Current
The OrchardsRancho Mission Viejo, CA,
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored and screened visitors to verify access to facility and inter-office personnel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Collected payments from clients and updated account balances.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted customers and visitors in-person and via telephone calls.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Acted as first point of contact and set appointments for prospective clients.
Customer Service Manager, 06/2020 to 02/2021
KrogerBuckeye, AZ,
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Followed through with client requests to resolve problems.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Coordinated resolutions for daily customer inquiries while consistently achieving performance targets.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Receptionist Assistant, 05/2015 to 12/2018
River Run Country ClubCity, STATE,
  • Managed multi-line telephone system and greeted members during office visits.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Resolved customer problems and complaints.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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School Attended

  • University of Kentucky
  • Naperville North High School

Job Titles Held:

  • Receptionist Coordinator
  • Customer Service Manager
  • Receptionist Assistant


  • Associate of Arts And Sciences
  • High School Diploma

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