receptionist collection clerk resume example with 14+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Professional Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Skills
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Work History
Receptionist, Collection Clerk, 10/2000 - 06/2015
Benefitmall Inc. – Jacksonville, FL
Benefitmall Inc. – Jacksonville, FL
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Corresponded with clients through email, telephone or postal mail.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered and quickly redirected large volume of calls on central system.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Received and routed business correspondence to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Inside Sales Representative, 11/2010 - 03/2014
National Restaurant Supply – City, STATE
National Restaurant Supply – City, STATE
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Set up new accounts, established customer credit, and set up payment methods.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Managed friendly and professional customer interactions.
- Emphasized product features based on analysis of customers' needs.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices and availability.
- Created and updated customer accounts with relevant information.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Server, Hostess, 03/2008 - 11/2010
Pan-Asia Restaurant – City, STATE
Pan-Asia Restaurant – City, STATE
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept track of event finances, initial deposits, due payments and final balances.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
High School Diploma: , Expected in 06/1996
Roberto Clemente - Chicago
Roberto Clemente - Chicago
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Resume Overview
School Attended
- Roberto Clemente
Job Titles Held:
- Receptionist, Collection Clerk
- Inside Sales Representative
- Server, Hostess
Degrees
- High School Diploma
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