Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I come from 10+ years of experience in a fast paced work environment. Where I was able to contribute in many ways. Such as, I processed large volumes of paperwork in relation to domestic freight forwarding. I also handled routing freight to airports all over America. I was one of the senior account specialists at Mainfreight.Where I was responsible for handling accounts such as Monster Cable,Sony,Carl Zeiss and many others. I have worked in a high stress fast paced work environment for many years where I have been able to maintain a positive and cheerful attitude for not only the customers but myself and my coworkers as well. In closing, I enjoy this type of fast paced environment because I am able to perform well under stressful situations.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Receptionist Clerk, 04/2012 - Current
Stryker Corporation Palm Springs, CA,
  • Pulled and organized requested documentation.
  • Addressed information updates by making changes to records in company database.
  • Worked with office manager to attain operational goals.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Receptionist Clerk, 04/2014 - 04/2022
Banfield Hospital City, STATE,
  • Pulled and organized requested documentation.
  • Worked with office manager to attain operational goals.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed information updates by making changes to records in company database.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Customer Account Specialist, 09/1998 - 06/2009
Mainfreight Transport Services City, STATE,
  • Built strong relationships with accounts by focusing on exceptional communication.
  • Maintained accurate customer account information and databases.
  • Followed up on communication with accounts to maintain customer engagement.
  • Identified customers' needs to recommend specific features.
  • Answered customers' questions regarding orders, billing and returns.
  • Delivered exceptional end-to-order service by providing cohesive customer experience.
  • Reviewed contact and account history to make quality outbound calls.
  • Scrutinized customers' order activities to determine best options and plans.
  • Supported sales team in daily order processing and purchasing.
  • Upheld compliance, quality and service standards.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Resolved problems by performing both routine and complex account updates.
  • Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
  • Tracked customer desires and dislikes in order to help management understand needs and update offerings.
  • Scheduled appointments and entered customer orders into [Type] system.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
GED: , Expected in 06/1992
-
Zenzie’s Beauty College - ,
GPA:
GED: , Expected in 06/1991
-
Abraham Lincoln - San Francisco, CA
GPA:
: Social Science Teacher Education, Expected in
-
City Colleges - San Francisco, CA
GPA:

I was enrolled in several classes. For instance I was enrolled in a woman’s study class in which one of the assignments was to write a poem. My poem was selected to be published in the the text book for the following semester’s curriculum. I also attended several political protests at City Hall in San Francisco in relation to freedom of speech, religion, and civil rights for minority groups. I also obtained certificates on how to get along in the work place and how to perform a power point presentation.

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School Attended

  • Zenzie’s Beauty College
  • Abraham Lincoln
  • City Colleges

Job Titles Held:

  • Receptionist Clerk
  • Receptionist Clerk
  • Customer Account Specialist

Degrees

  • GED
  • GED
  • Some College (No Degree)

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