- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
I come from 10+ years of experience in a fast paced work environment. Where I was able to contribute in many ways. Such as, I processed large volumes of paperwork in relation to domestic freight forwarding. I also handled routing freight to airports all over America. I was one of the senior account specialists at Mainfreight.Where I was responsible for handling accounts such as Monster Cable,Sony,Carl Zeiss and many others. I have worked in a high stress fast paced work environment for many years where I have been able to maintain a positive and cheerful attitude for not only the customers but myself and my coworkers as well. In closing, I enjoy this type of fast paced environment because I am able to perform well under stressful situations.
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Stryker Corporation – Palm Springs, CA,
- Pulled and organized requested documentation.
- Addressed information updates by making changes to records in company database.
- Worked with office manager to attain operational goals.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared shipping packages by printing packing labels and verifying orders.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
Banfield Hospital – City, STATE,
- Pulled and organized requested documentation.
- Worked with office manager to attain operational goals.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared shipping packages by printing packing labels and verifying orders.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Addressed information updates by making changes to records in company database.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted visitors and verified reasons for visit and appointment information.
- Welcomed large volume of guests and improved overall customer service.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Responded to inquiries and room requests made online, by phone, and via email.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Mainfreight Transport Services – City, STATE,
- Built strong relationships with accounts by focusing on exceptional communication.
- Maintained accurate customer account information and databases.
- Followed up on communication with accounts to maintain customer engagement.
- Identified customers' needs to recommend specific features.
- Answered customers' questions regarding orders, billing and returns.
- Delivered exceptional end-to-order service by providing cohesive customer experience.
- Reviewed contact and account history to make quality outbound calls.
- Scrutinized customers' order activities to determine best options and plans.
- Supported sales team in daily order processing and purchasing.
- Upheld compliance, quality and service standards.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Resolved problems by performing both routine and complex account updates.
- Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
- Tracked customer desires and dislikes in order to help management understand needs and update offerings.
- Scheduled appointments and entered customer orders into [Type] system.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Zenzie’s Beauty College - ,
Abraham Lincoln - San Francisco, CA
City Colleges - San Francisco, CA
I was enrolled in several classes. For instance I was enrolled in a woman’s study class in which one of the assignments was to write a poem. My poem was selected to be published in the the text book for the following semester’s curriculum. I also attended several political protests at City Hall in San Francisco in relation to freedom of speech, religion, and civil rights for minority groups. I also obtained certificates on how to get along in the work place and how to perform a power point presentation.
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School Attended
- Zenzie’s Beauty College
- Abraham Lincoln
- City Colleges
Job Titles Held:
- Receptionist Clerk
- Receptionist Clerk
- Customer Account Specialist
Degrees
- GED
- GED
- Some College (No Degree)
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