LiveCareer-Resume

receptionist clerk resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I come from 10+ years of experience in a fast paced work environment. Where I was able to contribute in many ways. Such as, I processed large volumes of paperwork in relation to domestic freight forwarding. I also handled routing freight to airports all over America. I was one of the senior account specialists at Mainfreight.Where I was responsible for handling accounts such as Monster Cable,Sony,Carl Zeiss and many others. I have worked in a high stress fast paced work environment for many years where I have been able to maintain a positive and cheerful attitude for not only the customers but myself and my coworkers as well. In closing, I enjoy this type of fast paced environment because I am able to perform well under stressful situations.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Zenzie’s Beauty College , Expected in 06/1992 GED : - GPA :
Abraham Lincoln San Francisco, CA Expected in 06/1991 GED : - GPA :
City Colleges San Francisco, CA Expected in : Social Science Teacher Education - GPA :

I was enrolled in several classes. For instance I was enrolled in a woman’s study class in which one of the assignments was to write a poem. My poem was selected to be published in the the text book for the following semester’s curriculum. I also attended several political protests at City Hall in San Francisco in relation to freedom of speech, religion, and civil rights for minority groups. I also obtained certificates on how to get along in the work place and how to perform a power point presentation.

Experience
Stryker Corporation - Receptionist Clerk
Palm Springs, CA, 04/2012 - Current
  • Pulled and organized requested documentation.
  • Addressed information updates by making changes to records in company database.
  • Worked with office manager to attain operational goals.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Banfield Hospital - Receptionist Clerk
City, STATE, 04/2014 - 04/2022
  • Pulled and organized requested documentation.
  • Worked with office manager to attain operational goals.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed information updates by making changes to records in company database.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Mainfreight Transport Services - Customer Account Specialist
City, STATE, 09/1998 - 06/2009
  • Built strong relationships with accounts by focusing on exceptional communication.
  • Maintained accurate customer account information and databases.
  • Followed up on communication with accounts to maintain customer engagement.
  • Identified customers' needs to recommend specific features.
  • Answered customers' questions regarding orders, billing and returns.
  • Delivered exceptional end-to-order service by providing cohesive customer experience.
  • Reviewed contact and account history to make quality outbound calls.
  • Scrutinized customers' order activities to determine best options and plans.
  • Supported sales team in daily order processing and purchasing.
  • Upheld compliance, quality and service standards.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Resolved problems by performing both routine and complex account updates.
  • Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
  • Tracked customer desires and dislikes in order to help management understand needs and update offerings.
  • Scheduled appointments and entered customer orders into [Type] system.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Zenzie’s Beauty College
  • Abraham Lincoln
  • City Colleges

Job Titles Held:

  • Receptionist Clerk
  • Receptionist Clerk
  • Customer Account Specialist

Degrees

  • GED
  • GED
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: