Enthusiastic clerical professional with 4 years of experience helping customers and teammates in Caterpillar factory environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, filing ,computers,emails, microsoft word,excell,outlook, and inventory trucks. Highly organized and accurate when entering data in outlook and maintaining filing systems. Hardworking receptionist offering familiarity with microsoft word and outlook. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Goal-driven Receptionist/security guard with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Cheerful with 16 years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering information, supporting colleagues with anything they need and go the extra mile to help. Helps customers with routine and challenging needs while remaining professional.
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- Assisted multiple visitors 6-3 M-F by directing to appropriate personnel and answering average of multiple calls and emails daily.
- Coordinated and communicated with clients daily to gather pertinent information.
- Managed more than average incoming calls per day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Reviewed and efficiently processed [Number]+ files each day in busy [Type] environment.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented all security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Investigated alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
- Monitored premises and recorded all activity in daily officer report.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Monitored security cameras and fire, building and alarm systems.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Immediately reported safety hazards for remediation response.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer identification for alcohol or tobacco purchases.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Resolved customer complaints and escalated worsening concerns for remediation.
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Resume Overview
School Attended
- Canton High School
Job Titles Held:
- Receptionist Clerk
- Receptionist /truck Gate/security Gate Officer
- Laborer/cashier/stocker
Degrees
- High School Diploma
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