receptionist clerk resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Cheerful [Job Title] with [Number] years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering [Type] information, supporting colleagues with [Task] and [Task]. Capable of helping customers with routine and challenging needs while remaining professional.

Enthusiastic clerical professional with [Number] years of experience helping customers and teammates in [Industry] environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Highly organized and accurate when entering data in [Software] and maintaining filing systems.

  • Security understanding
  • [Number] WPM typing speed
  • Recordkeeping and bookkeeping
  • Document control
  • Multi-line telephone skills
  • Organization and efficiency
  • Team building
  • Business operations understanding
  • Efficient and accurate
Education and Training
Kaplan College - Columbus Columbus, OH Expected in 05/1989 Associate of Science : Criminal Justice - GPA :
DOMININION COLLEGE oF THEOLOGY Chicago, IL, Expected in 05/2012 Master of Science : Theology - GPA :
  • First Aid/CPR
Community Health System - Receptionist Clerk
Markle, IN, 07/2015 - 05/2019
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered calls to help over [Number] customers each [Timeframe].
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Gathered, sorted, distributed and sent mail and packages.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Maintained professional tone at all times, including during peak rush hours.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Responded to customer concerns and issues by [Action].
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Sorted incoming mail and directed to correct personnel each day.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers.
  • Entered data in [Type] software to keep records of [Type] information.
  • Scheduled appointments based on [Job title] availability and established load parameters.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Answered multi-line telephone system in [Type] setting and routed calls across [Number]-person exchange.
  • Reviewed [Type] and [Type] records to check completeness and verify integrity.
  • Supported clerical needs of more than [Number] [Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Contacted customers about changes or updates in [Type] accounts, confirming and alerting customers about potential problems.
  • Addressed all information updates by making changes to records in [Type] system.
Community College System Of New Hampshire - On-Call Service Representative
Laconia, NH, 05/1994 - 09/2012
  • Operated telephone switchboard of [Number] employees and routed calls to the correct destination.
  • Paged employees over the PA system to ensure prompt connection with callers.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming calls with friendly and cheerful attitude for organization using [Number]-line system.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Completed connections between callers, departments and professionals.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Learned [Task] and [Task] to support office needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
University Of Illinois At Chicago - Nurse Assistant
City, STATE, 06/1989 - 11/1992
  • Comforted patients and provided each with reassurance and encouragement.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Took and charted patient blood pressures, temperatures, blood sugar levels and other vital signs.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Managed medical stock and restocked inventory to ensure optimal availability for patients.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Gave patients baths, cleaned bedpans and assisted with transportation to bathroom.
  • Played games, including [Type] and [Type], with patients on [Timeframe] basis to boost mood, improve memory and provide light entertainment.
  • Participated in [Type] and [Type] performance improvement activities to improve patient safety and quality of care.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Supervised [Number] patients with diminished capacity to monitor any safety hazards.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Collaborated with [Number] interdisciplinary teams to carry out doctor's orders and provide optimal treatment.
  • Used mobility devices and [Type] equipment to carefully and transport patients.
  • Facilitated games and other activities to engage long-term patients.
  • Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
Rush University Medical Center - Building Service Worker
City, STATE, 02/1990 - 10/1992
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Organized supplies for efficient use based on expected customer needs.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Informed supervisor when supplies were low.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Replenished guest supplies and amenities.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Reported guest issues, safety and maintenance concerns immediately to [Job title].
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new [Type] opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
  • Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Disinfected and mopped [Type] and [Type] areas to maintain sanitation and cleanliness standards.
  • Organized custodial closets to reduce time looking for needed shift items.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
  • Notified building managers about needed repairs and replacement equipment immediately to reduce machinery downtime.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Wiped down various surfaces, including [Type] and [Type], using approved cleaning products to prevent growth of bacteria and viruses.
  • Swept and mopped floors with proper signage to prevent customer injury.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.

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Resume Overview

School Attended

  • Kaplan College - Columbus

Job Titles Held:

  • Receptionist Clerk
  • On-Call Service Representative
  • Nurse Assistant
  • Building Service Worker


  • Associate of Science
  • Master of Science

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