Patient-focused PACS Administrator, Epic super user and trainer with 29 years of customer service experience, 21 of these years is experience in the medical field. Success in guiding teams and strengthening relationships with patients and staff. Committed to building and managing high-performing teams to regularly surpass expectations. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Recognized and rewarded consistently for performance excellence and contributions to success in helping to keep our clinic running properly as well as planning and implementing operational improvements. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Proficient in interpreting physicians' orders, determining appropriate imaging and maintaining comprehensive patient records.
Experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Consistently saved costs while increasing profits.
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