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Enthusiastic bilingual Receptionist bringing expertise in Healthcare office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Attentive Receptionist with 6 years organizing documents, providing administrative support to staff members, arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients.
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- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Processed payments for dental needs and updated accounts to reflect balance changes.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Assisted with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new employees in cashiering procedures, offering assistance in resolving customer related or tech issues.
- Resolved issues with cash registers, card scanners and printers.
- Processed multiple transactions per day with exceptional accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Properly verified customer identification for alcohol or tobacco purchases.
- Received payments for food, retail, and or alcohol purchases and issued receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Assisted manager's with completing end-of-day counts and securing funds to prevent loss or theft.
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Welcomed customers, offering assistance to help find necessary store items.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved issues with cash registers, card scanners and printers.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions and offered advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped customer locate and select appropriate merchandise throughout store.
- Processed returned items in accordance with store policy.
- Applied conversational bilingual abilities to connect with Spanish speaking individuals and better serve individual needs.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Trained new team members in cash register operation, stock procedures and customer service.
- Counted product stock to maintain inventory records.
- Trained new employees in cashiering procedures, offering assistance in resolving customer problems and or tech issues.
Texas Woman's University - Denton, TX
Richland College - Dallas, TX
Woodrow Wilson High School - Dallas, TX
I am a driven individual who likes to get her work done and make sure it exceeds the expecations. I am Bilingual and am fluent
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Resume Overview
School Attended
- Texas Woman's University
- Richland College
- Woodrow Wilson High School
Job Titles Held:
- Receptionist Clerk
- Cashier
- Cashier
- Clerk Cashier
Degrees
- Bachelor of Science
- Associate of Science
- High School Diploma
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