Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Summary Self-Motivated
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Organization and efficiency
  • Multi-line telephone skills
  • Data entry
  • Business operations understanding
  • Meticulous and organized
  • Relationship development
  • Administrative support
  • MS Office
05/2019 to 03/2020 Receptionist Clerk Cintas Corporation | Midland, TX,
  • Entered data in pro core software to keep records of excel information.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders.
  • Sorted incoming mail and directed to correct personnel each day.
  • Responded to telephone inquiries from clients and vendors delivered information to inform and educate callers.
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new employees and general products.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
08/2018 to 02/2019 Order Puller First Transit | Chester, CT,
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Accurately keyed in data for packages into computer system using handheld scanners, averaging one packages per shift.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
  • Packed product from shelves based on customer orders.
  • Prepared shipment labels.
  • Attended company safety meetings and implemented new measures, which resulted in 100% decrease in warehouse accidents.
  • Labeled products upon truck unloading for excellent organization.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Used RF scanner to pick items from bins and complete orders.
04/2017 to 08/2018 Clerk Xylem Inc. | Auburn, NY,
  • Assisted with administrative tasks, including filing, answering phones and looking for product in warehouse took pictures of product and downloaded pictures into our system.
  • Earned reputation for good attendance and hard work.
  • Learned software and camera to support office needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
08/2016 to 02/2017 Order Management Specialist Mawd Pathology Group Pa | Columbia, MO,
  • Processed orders and entered into PKMS program for tracking, maintaining, monitoring and reporting.
  • Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
  • Devised and implemented new order management processes to streamline efforts of sales staff and customers.
  • Prepared and distributed reports documenting open orders, sales, shipping and service activities.
  • Monitored accounts receivables, assisted in collecting past-due invoices and reconciled payments with invoices.
  • Managed intercompany material transfers across program repair facilities, and monitored through pick, inspect, pack and ship processes.
  • Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
09/2014 to 08/2016 Medical Courier Legacy Credit Union | Saint Clair Shores, MI,
  • Performed daily pickups of medical specimens from 30 businesses.
  • Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
  • Used strong time management skills to coordinate deliveries in timely manner.
  • Checked and secured package loads before heading out on over 10 daily deliveries.
  • Oversaw receipt, storage, identification and delivery of body tissue or blood samples.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
08/2009 to 05/2011 Title Clerk Amita Health | City, STATE,
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Collected purchase funds and verified confirmed lien holder payoff before processing title.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Verified and examined 200 titles per week.
08/2000 to 10/2008 Customer Service Representative Manheim Auto Auction | City, State,
  • Met or exceeded revenue objectives by promoting up coming sales to customers during service, account and sales follow-up calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assessed customer needs and up sold products and services to maximize lease sales.
  • Cross-trained staff members, resulting in 90% increase in customer satisfaction ratings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered customer questions and addressed concerns, resulting in 70% reduction in complaint calls.
  • Interviewed customers regarding auction issues and reported feedback to management team.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Education and Training
Expected in 1997 Business Administration | Summit Career College , 804 E Brier Dr San Bernardino California 92408, GPA:

2000 hours completed

Accounts Payable, Accounts Receivable, Office Word, Excel, Office Administration, Power Point

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School Attended

  • Summit Career College

Job Titles Held:

  • Receptionist Clerk
  • Order Puller
  • Clerk
  • Order Management Specialist
  • Medical Courier
  • Title Clerk
  • Customer Service Representative


  • Business Administration

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