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Receptionist Resume Example

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RECEPTIONIST
Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 5 years of experience managing fast-paced, front desk operations. Strong planning, Animal care, Handling, problem solving and communication skills.

Skills
  • Certified Professional Receptionist
  • Variance and risk analysis
  • Helpdesk technical assistance
  • Server deployment
  • Client-focused service
  • Managing activities
  • Providing customer support
  • File and records maintenance
  • Patient reception
  • Expert communicator
  • Problem resolution
  • Relationship development
  • Communications
  • Team building
  • Organization
  • Appointment management
  • Animal handling
  • Inventory stocking
  • Patient bathing
  • Lab animal restraint
  • Customer service
Experience
06/2020 to Current
Receptionist Woof Gang Bakery LLC － Fayetteville , NC
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Scheduled appointments based on availability.
  • Entered data in software to keep records of Vet paperwork information.
  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
04/2019 to 03/2020
Bather/Groomer TraineeLarry's Laundromutt － Swickley, PA
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Recognized by management for providing exceptional customer service.
  • Responded to customer concerns and issues.
  • Scheduled appointments for Grooms.
10/2016 to 03/2018
Team MemberSheetz － Baden, PA
  • Monitored inventory and promptly reported food items requiring reorder to Management.
  • Received food orders from patients and families and explained offerings.
  • Floated in food-prep area to identify support tasks and receive assignments from cooks.
  • Verified compliance with all sanitation and safety requirements.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Built and maintained effective working relationships with peers and upper management.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Loaded and unloaded Food materials and components weighing in excess of 50 pounds using proper safety procedures to avoid injuries.
Education and Training
06/2017
High School DiplomaFreedom Area Senior High School － Freedom, PA
11/2019
Professional GroomerJKL Professional Grooming
06/2017
Veterinarian AssistingCCBC Veterinarian Assistants － Monaca, PA
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Resume Overview

Companies Worked For:

  • Woof Gang Bakery LLC
  • Larry's Laundromutt
  • Sheetz

School Attended

  • Freedom Area Senior High School
  • JKL Professional Grooming
  • CCBC Veterinarian Assistants

Job Titles Held:

  • Receptionist
  • Bather/Groomer Trainee
  • Team Member

Degrees

  • High School Diploma
    Professional Groomer
    Veterinarian Assisting

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