Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
General computer knowledge that include Microsoft Word, Power Point and some Excel
Strong organizational skills
Active listening skills
Adaptive team player
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Assisted in the managing of the company database and verified, edited and modified members' information.
administrative, advertising, budget, cash management, cash register, charts, Computer Knowledge, copy documents, cost control, credit, make change, clients, direction, documentation, educational programs, Electrocardiogram (EKG), EKG, event planning, Fax, filing, financial reports, graphs, Infection Control, inventory, materials, serving meals, meetings, mail, office, Power Point, Microsoft Word, some Excel, office equipment, Phlebotomy, policies, procurement, progress, quality, receiving, reporting, safety, safety codes, sales, servers, supervisor, tables, teaching, Answer phones, Typing, Shipping and receiving, Careful and active listener,Professional and friendly, Multi-tasking
Receptionist August 2015 to CurrentAshfield － Lyndhurst, NJ
Answer phones and transfer to the appropriate staff member Greet public and clients and direct them to the correct staff member Receive, sort and distribute incoming mail Prepare outgoing mail for distribution Hobo Contruction-2014.
Office Assistant/Receptionist April 2014 to September 2014Hobo Contruction － Newark, NJ
Answer phones and transfer to the appropriate staff member Take and distribute accurate messages Greet public and clients and direct them to the correct staff member Receive, sort and distribute incoming mail Monitor incoming emails and answer or forward as required Prepare outgoing mail for distribution Fax, scan and copy documents Maintain office filing and storage systems Retrieve information when requested Co-ordinate and maintain staff administrative records such as staff parking, staff phones and company credit cards Type documents, reports and correspondence Co-ordinate and organize appointments and meetings Assist with event planning and implementation Monitor and maintain office supplies Ensure office equipment is properly maintained and serviced Perform work related errands as requested such as going to the post office and bank Keep office area clean and tidy.
Bar Manager March 2014 to September 2014Agarimo Tapas － Newark, NJ
Set objectives and targets for beverage unit/bar Determine staff needs Delegate duties and tasks to staff to meet objectives and maximize resources Set and monitor quality and service standards for staff Communicate company policy, standards and procedures to staff Direct and manage staff members to meet standards and objectives Oversee the preparation and presentation of beverages to meet set standards Monitor cleanliness and hygiene of bar area Promote and practice compliance with fire, health, safety and hygiene standards and regulations Oversee accurate cash-up procedures and ensure necessary paperwork is complete Ensure adherence to cash management procedures Ensure adherence to stock control procedures Monitor and order supplies Liaise with suppliers and sales representatives Confirm that procurement of supplies is on the best possible terms Make certain all deliveries are checked in correctly and documentation is correct Check stock is correctly rotated and stored to reduce wastage Oversee the bar display to maximize functionality and attractiveness Set, monitor and control budget for the beverage unit/bar Plan and implement cost control measures Plan and implement systems to maximize sales and revenue Organize promotional activities Generate and present financial reports Implement improvements for products and service Maintain regular communication with staff Stay current with relevant legislation regarding service of alcohol.
Sales Floor Team Member/Cashier August 2013 to August 2015Target － Clifton, NJ
Answer customers' questions about merchandise and advise customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Compare merchandise invoices to items actually received to ensure that shipments are correct.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Pack customer purchases in bags or cartons.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
Transport packages to customers' vehicles.
Stamp, attach, or change price tags on merchandise, referring to price list.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Teachers Assistant January 2012 to August 2012Margaret P Muscarelle Child Development Center － Garfield, NJ
Discuss assigned duties with classroom teachers in order to coordinate instructional efforts.
Prepare lesson materials, bulletin board displays, equipment, and demonstrations.
Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
Tutor and assist children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by teachers.
Supervise students in classrooms, halls, playground and playroom.
Conduct demonstrations to teach such skills as sports, dancing, and handicrafts.
Distribute teaching materials such as crayons, pencils, books, paper, paint etc.
Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage.
Observe students' performance, and record relevant data to assess progress.
Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.
Organize and supervise games and other recreational activities to promote physical, mental, and social development.
Plan, prepare, and develop various teaching aids such as charts, and graphs.
Prepare lesson outlines and plans in assigned subject areas, and submit outlines to teachers for review.
Take class attendance, and maintain attendance records.
Attend staff meetings.
Requisition and stock teaching materials and supplies.
Dietary Aide September 2015 to February 2015Mountain View Nursing Home and Rehab Centre － New Paltz, NY
Perform defined work routines, using various dietary utensils, supplies and equipment assigned.
Provide assistance to the cook in the preparation and service of meals.
Meet scheduled meal and snack times.
Follow Federal and State long term care regulations and Dietary Department policies and procedures.
Follow cleaning schedules and perform cleaning duties as scheduled.
Assist in arranging tray cards, loading food carts, and serving meals.
Setting up the dining room and serving residents.
Wash and store dishes.
Follow established reporting procedures for the following: Supply or equipment needs.
Any damaged or loose fixtures, flooring, or tiling requiring replacement or repair.
Any unsafe or malfunctioning equipment.
Any conditions conducive to breeding insects, rodents or other vermin.
Assist in receiving and storing food and supplies.
Attend in-service educational programs.
Follow defined safety codes while performing all duties.
Follow defined Infection Control procedures.
Understand facility's fire and disaster plans; follow established procedures during drills and actual emergencies.
Be knowledgeable of Federal, State, and Facility's rules, regulations, policies and procedures.
Perform other department duties or special assignments as directed by the Dietary Manager.
Cocktail Waitress/Bartender January 2006 to January 2007Nevele Grand Hotel － Ellenville, NY
Welcome and greet guests.
Make all guests feel comfortable and let them know you're there to personally take care of them.
Take beverage orders from guests, enter orders in our order/sale system which relays orders to the kitchen and bar.
Deliver beverages from kitchen and bar to guests in a timely manner.
Perform side work at the start and end of each shift as required by service station assignment.
Maintain clean service areas.
Monitor and observe the dining experience of your guests.
Ensure that they are satisfied with the food and service.
Respond promptly and courteously to any requests.
Prepare the bar bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
Be ready and willing to assist fellow servers as situations arise.
Be ready and willing to assist bus persons with clearing and resetting tables.
Thank guests for their visit and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager of immediate supervisor.
High School Diploma : 2004New Paltz Central High School － New Paltz, NY, Ulster
342137020604E Issued, 2004Ulster County BOCES Career & Technical Center － Port Ewen, NY, Ulster342137020604E Issued
Certified EKG Technician by National Health Care Association (NHA) : EKG, 2015Branford Hall Institute － Paterson, NJ, Passaic
Certified EKG Technician by National Health Care Association
Certification No: Y5Y8N4C6 Issued 4/22/2015
Phlebotomy Certificate completed requirements for Phlebotomy Technician Program : Phlebotomy, 5/14/2015Branford Hall Institute － Paterson, NJ, Passaic
Phlebotomy Certificate completed requirements for Phlebotomy
Technician Program 5/14/2015
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Companies Worked For:
Margaret P Muscarelle Child Development Center
Mountain View Nursing Home and Rehab Centre
Nevele Grand Hotel
New Paltz Central High School
Ulster County BOCES Career & Technical Center
Branford Hall Institute
Job Titles Held:
Sales Floor Team Member/Cashier
High School Diploma : 2004 342137020604E Issued , 2004 Certified EKG Technician by National Health Care Association (NHA) : EKG , 2015 Phlebotomy Certificate completed requirements for Phlebotomy Technician Program : Phlebotomy , 5/14/2015
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