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Receptionist Resume Example

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RECEPTIONIST
Summary

Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Who can answer a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. I am a dedicated and focused receptionist, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Positive attitude
  • Previous experience as a receptionist
  • Twelve years of customer service experience
  • Immaculate phone skills
  • Medical terminology
  • Understands and compiles with patient confidentiality .
  • Insurance eligibility verification.
  • Dedicated team player
  • Strong interpersonal skills
  • Skilled multi-tasker
Accomplishments

Excellent verbal communications.

Efficient and handle pressure and stress professionally

Accustomed to working in a fast paced, high stressed environment.

Great at multi-tasking

Increased office organization by developing more efficient filing system.

Experience
Fit For LifeNaples, FLReceptionist12/2011 to 04/2015
  • Welcomed and greeted all patients and visitors upon arrival.
  • Responsible for scheduling patients and maintaining the doctors schedules.
  • Answered the phones while maintaining a polite, consistent phone manner using proper telephone etiquette.
  • Responsible for keeping the reception area clean and organized.
  • Established new patients into the practice and updated existing patient demographics by collecting detailed patient information including personal and financial information.
  • Helped keep patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
  • Responded to patients', prospective patients, and visitor inquiries in a courteous manner
  • Protected patient confidentiality by making sure protected health information was secured by not leaving anything in plain site and logging off the computer before leaving it unattended.
  • Verified insurance coverage.
  • Collected patients co-payments and was responsible for balancing at the end of the day.
  • Made copies, sent faxes, scanned documents and emailed patients.
GOODWILLNAPLES, FLORIDAShift Supervisor03/2009 to 11/2011
  • Greeted customers upon entry into store
  • Merchandised and stocked shelves and racks to ensure product availability for customers.
  • Assisted customers in sales by describing merchandise and explaining it's operation to them
  • Operated a cash register to process cash, check and credit card transactions.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Answered customers' questions and addressed problems and complaints.
  • Thanked customers for shopping
  • Helped facilitate quarterly physical inventory counts.
  • Supervised employees.
  • Maintained visually appealing and effective displays.
  • Was the safety captain.
  • Helped to maintain a smooth running store by maintaining knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Helped to resolve employee issues by offering direction and giving constructive feedback to motivate team members.
  • Pulled dated merchandise.
  • Responsible for carrying store keys.
  • Suggested purchase options on a limited basis.
  • Helped with payroll and schedules.
  • Helped to hire and train new team members.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
EDUCATION FOUNDATION OF COLLIER COUNTYNAPLES, FLORIDAAdministrative Assistant08/2008 to 02/2009
  • Answered phones
  • Helped set-up events
  • Helped organize events
  • Made copies, handled mailers.
NAPLES COMMUNITY HOSPITALNAPLES, FLORIDANutrition Care Hostess10/2006 to 12/2007
  • Knowledge of dietary needs and restrictions
  • Health touch knowledge, the computer system
  • Efficient ordering skills
  • Customer service within a health care environment
  • Helped provide patient menu selections in a friendly manner through phone services
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customerorders and repeated them back in a clear, understandable manner.
  • Maintained sanitation, health and safety standards in all work areas.
  • Communicated clearly and positively with co-workers and management.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
WEST COAST LANDSCAPINGNAPLES, FLORIDAReceptionist10/2005 to 10/2006
  • Welcomed and greeted all visitors upon arrival.
  • Responded to customers inquiries in a courteous manner
  • Answered the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
  • Protected client confidentiality by making sure protected information was secured.
  • Helped to draft contracts and then properly routed agreements, contracts and invoices through the signature process
  • Supervised deliveries
  • Operated the cash register to process cash, check and credit card transactions in the garden center and was responsible for balancing at the end of the day.
  • Made copies, sent faxes, scanned documents
  • Scheduled appointments with the landscapers to get quotes or bids in, in a timely manner
  • Knowledge of landscaping products
  • Maintained the garden center
  • Managed payroll and time and attendance systems.
Education
High School Diploma2005LELY HIGH SCHOOL, NAPLES, FLORIDA, US
Skills

Receptionist, Customer Service, Filing, Ordering, Retail Sales, Sales, Scheduling, Administrative Assistant, Multi-line Phone Skills,Payroll, Closing, Inventory

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Resume Overview

Companies Worked For:

  • Fit For Life
  • GOODWILL
  • EDUCATION FOUNDATION OF COLLIER COUNTY
  • NAPLES COMMUNITY HOSPITAL
  • WEST COAST LANDSCAPING

School Attended

  • LELY HIGH SCHOOL

Job Titles Held:

  • Receptionist
  • Shift Supervisor
  • Administrative Assistant
  • Nutrition Care Hostess

Degrees

  • High School Diploma 2005

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