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Receptionist/Cashier/Office Assistant/Service Advisor Resume Example

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RECEPTIONIST/CASHIER/OFFICE ASSISTANT/SERVICE ADVISOR
Summary

I am a highly capable, resourceful, and detailed-oriented healthcare professional with transferrable medical administrative strengths. Solid work history, showing a track record of efficiency and accuracy. Proven ability to meet deadlines in high-pressure environments with keen attention to detail. Committed to patient confidentiality and satisfaction.

I am a very motivated, reliable, team player, trustworthy, happy person willing to do what ever needs to be done to get a job completed. I am a self starter, fast learner and always willing to learn new things and bring my experience to the table. Even under great stressful or busy circumstances and still keep a smile on my face. I enjoy challenges and will work hard to achieve.

Skills
  • Microsoft office, Outlook, Valent, IMS, Practice Fusion
  • EMR Systems
  • Medical Office Experience
  • HIPPA
  • Data Entry
  • Front Desk
  • Customer Service
  • Medical Terminology
  • Insurance Verification
  • Patient Care
  • Office Administration
  • Multi Line Phone Systems
  • Leadership
  • Problem-Solving
  • Active Listener
  • Computer Skills
  • Communication
Experience
JC Lewis FordHinesville, GAReceptionist/Cashier/Office Assistant/Service Advisor09/2018 to Current
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Sorted incoming mail and directed to correct personnel each day.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Scheduled appointments
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Oversaw office inventory by restocking supplies
  • Responded to customer concerns and issues
  • Responded to customer concerns and issues with their vehicles
  • Answered telephones and directed calls to appropriate staff members.
  • Processed payments for customers that were picking up their vehicle/parts
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Managed 6-line system to handle more than 50 incoming calls per day.
Fort Stewart CommissaryHinesville, GAStore Checker02/2018 to 10/2018
  • Greeted each Customer
  • Counted the amount of money at beginning of each shift
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Weigh the produce and return the excess or unwanted items to respective shelves
  • Verify customers identity for payments made through Checks and credit cards
  • Issued receipts to customers after the payments are done and return the change
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answering questions and offering advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new employees in cashiering procedures
  • Scanned items quickly to keep lines moving and reduce overall wait time.
Horizon Behavioral HealthHinesville, GALead Patient Service Specialist/Receptionist09/2014 to 02/2018
  • Ensure clinic opened in a timely manner and closed once all patients were taken care of
  • Responsible for executing daily office activities as well as ensuring compliance with HIPPA/OSHEA standards
  • Trained other Patient Service Specialists
  • Followed new employees to evaluate how they are learning their new duties and demonstrate the proper response and use of resources to assist the patients
  • Interpret health information in regards to patient records and advise when improvement is needed
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Answered telephones and directed calls to appropriate staff members
  • Annotate "no shows or cancelled patients" in the system and contacted them to reschedule, leaving a voicemail with a call back number and message if the client was not available
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Assist in calming upset patients by providing correct information and resources
  • Scheduled future appointments prior to patients departure
  • Called new referrals when sent over by their primary Dr, and scheduled their appointments
Gazza Lab of NeurologyHopkinsville, KYMedical Assistant/Receptionist/Supervisor03/2009 to 05/2013
  • Responsible for opening and closing of the office
  • Checked in /Checked out patients and verified insurance eligibility
  • Calculated and collected copays and account balances
  • Scheduled patients using electronic practice management application
  • Provided patient education
  • Answered customer questions and resolved issues
  • Multi phone lines, faxing, printing, filing, copying
  • Obtained vitals such as height, weight, blood pressure, temperature, pulse, respirations rate and background history
  • Assisted the Dr. with routine exams and in office procedures
  • Established work schedules for staff members and direct and supervise their activities on regular basis
  • Updated training procedures for all newly hired personnel
  • Conducted new employee interviews
  • Monitored staff to ensure good customer service was being delivered
  • Authorized medical records release orders and ensured that all patient information is kept confidential
  • Reported issues to the senior management
  • Sorted incoming mail
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new products
  • Scheduled meetings/Luncheons with Drug Reps to meet with the Dr. and stocked drug samples in locked cabinet
  • Called in Medications per Dr. Order for patients
Education and Training
High School Diploma06/1994New Life Christian Center, Savannah, NY
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Resume Overview

Companies Worked For:

  • JC Lewis Ford
  • Fort Stewart Commissary
  • Horizon Behavioral Health
  • Gazza Lab of Neurology

School Attended

  • New Life Christian Center

Job Titles Held:

  • Receptionist/Cashier/Office Assistant/Service Advisor
  • Store Checker
  • Lead Patient Service Specialist/Receptionist
  • Medical Assistant/Receptionist/Supervisor

Degrees

  • High School Diploma 06/1994

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