I am a highly capable, resourceful, and detailed-oriented healthcare professional with transferrable medical administrative strengths. Solid work history, showing a track record of efficiency and accuracy. Proven ability to meet deadlines in high-pressure environments with keen attention to detail. Committed to patient confidentiality and satisfaction.
I am a very motivated, reliable, team player, trustworthy, happy person willing to do what ever needs to be done to get a job completed. I am a self starter, fast learner and always willing to learn new things and bring my experience to the table. Even under great stressful or busy circumstances and still keep a smile on my face. I enjoy challenges and will work hard to achieve.
Skills
Microsoft office, Outlook, Valent, IMS, Practice Fusion
EMR Systems
Medical Office Experience
HIPPA
Data Entry
Front Desk
Customer Service
Medical Terminology
Insurance Verification
Patient Care
Office Administration
Multi Line Phone Systems
Leadership
Problem-Solving
Active Listener
Computer Skills
Communication
Education and Training
New Life Christian CenterSavannah, NY, Expected in 06/1994 – –High School Diploma: - GPA:
Experience
JC Lewis Ford - Receptionist/Cashier/Office Assistant/Service Advisor City, STATE, 09/2018 - Current
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Took accurate messages for staff and management to facilitate open and speedy communication.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Sorted incoming mail and directed to correct personnel each day.
Kept reception area clean and organized to offer positive first impression to every visitor.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Scheduled appointments
Greeted visitors, assessed needs and directed to appropriate personnel.
Prepared, compiled and filed documents as well as reports presented to various parties.
Oversaw office inventory by restocking supplies
Responded to customer concerns and issues
Responded to customer concerns and issues with their vehicles
Answered telephones and directed calls to appropriate staff members.
Processed payments for customers that were picking up their vehicle/parts
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Managed 6-line system to handle more than 50 incoming calls per day.
Fort Stewart Commissary - Store Checker City, STATE, 02/2018 - 10/2018
Greeted each Customer
Counted the amount of money at beginning of each shift
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Weigh the produce and return the excess or unwanted items to respective shelves
Verify customers identity for payments made through Checks and credit cards
Issued receipts to customers after the payments are done and return the change
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answering questions and offering advice.
Welcomed customers, offering assistance to help find necessary store items.
Trained new employees in cashiering procedures
Scanned items quickly to keep lines moving and reduce overall wait time.
Horizon Behavioral Health - Lead Patient Service Specialist/Receptionist City, STATE, 09/2014 - 02/2018
Ensure clinic opened in a timely manner and closed once all patients were taken care of
Responsible for executing daily office activities as well as ensuring compliance with HIPPA/OSHEA standards
Trained other Patient Service Specialists
Followed new employees to evaluate how they are learning their new duties and demonstrate the proper response and use of resources to assist the patients
Interpret health information in regards to patient records and advise when improvement is needed
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Kept reception area clean and organized to offer positive first impression to every visitor.
Answered telephones and directed calls to appropriate staff members
Annotate "no shows or cancelled patients" in the system and contacted them to reschedule, leaving a voicemail with a call back number and message if the client was not available
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Assist in calming upset patients by providing correct information and resources
Scheduled future appointments prior to patients departure
Called new referrals when sent over by their primary Dr, and scheduled their appointments
Gazza Lab Of Neurology - Medical Assistant/Receptionist/Supervisor City, STATE, 03/2009 - 05/2013
Responsible for opening and closing of the office
Checked in /Checked out patients and verified insurance eligibility
Calculated and collected copays and account balances
Scheduled patients using electronic practice management application
Provided patient education
Answered customer questions and resolved issues
Multi phone lines, faxing, printing, filing, copying
Obtained vitals such as height, weight, blood pressure, temperature, pulse, respirations rate and background history
Assisted the Dr. with routine exams and in office procedures
Established work schedules for staff members and direct and supervise their activities on regular basis
Updated training procedures for all newly hired personnel
Conducted new employee interviews
Monitored staff to ensure good customer service was being delivered
Authorized medical records release orders and ensured that all patient information is kept confidential
Reported issues to the senior management
Sorted incoming mail
Oversaw office inventory by restocking supplies and submitting purchase orders for new products
Scheduled meetings/Luncheons with Drug Reps to meet with the Dr. and stocked drug samples in locked cabinet
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