receptionist resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
I have worked in Customer Service for over 10 years in different areas. While in NYC, I worked at one of the top Talent Agencies in the Entertainment business for many years. I also waited tables on weekends at a restaurant in Midtown Manhattan. My professional experience has given me the ability to handle diverse types of guests and situations with courtesy and a friendly demeanor.
Skills
Multi-Line Telephone Systems
Customer and Client Relations
Transcription and Dictation
Correspondence Distribution
Conflict Resolution
Memorization and Recall
Travel planning
Security awareness
Customer/Client relations
Shorthand writing
Professional demeanor
Documentation and reporting
Office administration
Sorting and labeling
Strategic Planning
Administrative support
Time management
Office management
Organization skills
Verbal and written communication
Scheduling
Mail handling
Telephone skills
Travel coordination
Work History
Receptionist, - Monarch Healthcare Management – Saint Michael, MN,
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Maintained building security by monitoring logbook and issuing visitor badges.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Sorted, received and distributed mail correspondence between departments and personnel.
Routed incoming mail and messages to relevant personnel without delay.
Provided clerical support to Number company employees by copying, faxing and filing documents.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Received and routed business correspondence to correct departments and staff members.
Supported various administrative duties by proofreading, transcribing and invoicing.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Kept reception area clean and neat to give visitors positive first impression.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Corresponded with clients through email, telephone or postal mail.
Collected, sorted, distributed and sent mail and packages.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Personal Assistant, 09/2015 - Current Juv Consulting – New York, NY,
Handled all incoming information requests for several busy executives.
Utilized personal and professional networks to identify, acquire and manage new clients.
Liaised with key accounts to deliver targeted administrative support, including estate, household and property management.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Entrusted to handle confidential and sensitive situations in professional matter.
Identified needs and coordinated plans for travel and out-of-town functions.
Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
Maintained entire family's schedule and organized events.
Handled incoming mail, bills and invoices and completed appropriate actions.
Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
Maintained appropriate filing of personal and professional documentation.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Promoted team productivity by keeping supplies organized and well-stocked.
Displayed absolute discretion at handling confidential information.
Coordinated and planned vacations for family.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Picked up and dropped off clients at airport.
Sourced and ordered office equipment and supplies.
Screened personal and business calls and directed to appropriate party.
Filed paperwork and organized computer-based information.
Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements.
Oversaw daily household activities for traveling clients.
Consistently received positive feedback from guests on performance reviews.
Kept detailed track of household and maintenance inventory and schedules.
Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Oversaw personal and professional calendars and coordinated appointments for future events.
Organized client' homes prior to arrival home and performed house sitting duties.
Artist Manager/Promoter, 01/2008 - Current Trinity Health Corporation – Clarkston, MI,
Developed contacts with individuals and organizations, applying effective strategies and techniques to promote client success.
Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
Met with clients to discuss goals and develop strategies for career success.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Used coordination and planning skills to achieve results according to schedule.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Conducted research, gathered information from multiple sources and presented results.
Developed team communications and information for meetings.
Hostess, 03/2005 - 01/2012 Buona Sera Ristorante – City, STATE,
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Monitored dining room and guest flow to maximize table usage and minimize wait time.
Documented reservations and communicated changes to guests.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Assisted managers with quickly resolving service- and food-related issues.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Conducted dining room and server checks to assess readiness for expected customer loads.
Planned and executed guest parties by organizing menus, spaces and special requests.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Used cash registers and credit card machines to cash out customers.
Monitored seating area and checked restrooms to keep spotless.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Answered customer questions about hours, seating and general information.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Informed servers of newly seated parties for speedy service.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Recorded available tables after seating each party using Opentable software.
Escorted guests to assigned table, presented menus and answered questions in order to create a personal dining experience.
Checked and restocked server areas and organized and got change for front counter.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Managed event contracts, including estimates, event profiles and post-event summaries.
Education
Bachelor Of Arts: Communications, Expected in - Marymount Manhattan College - New York, NY GPA: Status -
: Communications, Expected in - Istituto Italiano - Florence, Italy, GPA: Status -
Accomplishments
Recognized by customers and Job Title for expedient and effective service.
Held first-point-of-contact for all internal and external communications with executive-level officers.
Assisted management with the training of Number new staff members.
Updated and maintained company database to reflect current and accurate client records for more than Number accounts.
Accomplished improvement through actions.
Resolved product issue through consumer testing.
Documented and resolved Issue which led to Results.
Collaborated with team of Number in the development of Project name.
Additional Information
I have traveled all over the world which gave me knowledge of different cultures and how to effectively communicate with anyone I come into contact with.
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