receptionist resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Hardworking and reliable receptionist offering familiarity with Microsoft word and Quickbooks. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Management expertise gained through 20 years of food industries successful contributions. Motivating leader with history of building and managing teams. Proficient at identifying issues and integrating solutions to achieve results. Strong relationship builder works well with stakeholders and corporate teams.
Skills
Organization and efficiency
Office equipment operations
Business operations understanding
Recordkeeping a
Recordkeeping and bookkeeping
Multi-line telephone skills
Technologically savvy
Multitasking ability
PC proficient
Service-oriented mindset
Education and Training
Chesapeake CollegeWye Mills, MDExpected in ā āAssociate of Arts:Business Administration And Management - GPA:
Experience
Munson Medical Center - Receptionist Harbor Springs, MI, 04/2014 - Current
Answered and directed incoming calls using multi-line telephone system.
Managed more than incoming calls per day.
Prepared packages for UPS deliveries and coordinated timely shipments.
Responded to customer concerns and issues by solving customers problems.
Run Label machine and solve problems running machine.
Pack product.
Maintain repairs on sealers.
Help maintain inventory.
Breckenridge Grand Vacations - General Manager Breckenridge, CO, 11/2001 - 01/2014
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Trained over 10 employees on business principles, best practices, protocol and system usage.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Trained, managed and motivated employees to promote professional skill development.
Built and maintained loyal, long-term customer relationships through effective account management.
Interacted with prospects and customers at various events including trade shows. seminars and workshops.
Mitigated risk by ensuring regulatory compliance for required licensing.
9Round Fitness - Manager Citrus Heights, CA, 04/1991 - 07/1996
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assigned tasks to associates to fit skill levels and maximize team performance.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Trained employees on additional job positions to maintain coverage of roles at all times.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Generated reports to assess performance and make adjustments.
Automated office operations, managed client correspondence and tracked records.
Increased customer base and market share by promoting product through diverse channels.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Met with each associate to establish realistic monthly sales goals.
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