Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Microsoft Office proficiency
Meticulous attention to detail
Dedicated team player
Increased office organization by developing more efficient
filing system and customer database protocols. Researched, calmed and rapidly resolved client conflicts to
prevent loss of key accounts.
Receptionist December 2013 to CurrentKelly Services, Inc － Jacksonville, FloridaManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Entered candidate applications into the system and checked for accuracy. Disbursed and graded testing for possible candidates.
Maintenance Coordinator August 2013 to November 2013PAR Property Management － Jacksonville, FloridaProcess incoming maintenance calls from tenants by entering work orders into Property Ware. Facilitate work orders by contacting the owner or preferred vendors of PAR according to the process sheet. Provide follow ups on open work orders on a daily basis to make sure the vendor or owner has made contact with the tenants. Responsible for getting estimates and pictures for owner's approval if a work order will exceed the set limit. Process HOA Violations as they are received by sending a letter to the tenant or forwarding to the property owner depending on the type of violation. Process all incoming tenant move in checklist by opening work orders as needed for maintenance issues, scanning, and attaching to Property Ware for notation. Maintain maintenance spread sheets shared with contractors on a daily basis. Answered incoming calls and transferred to appropriate staff. Responsible for taking rental payments and providing receipts for the accounting department. Assisted co-workers by scanning and attaching forms to Property Ware and making appropriate notes as needed. Requested utility confirmation on all move-ins. Verified deposit and first month rental amounts against spread sheet before issuing keys to tenants.
Server April 2011 to October 2011Outback Steakhouse Inc － Jacksonville, FloridaApportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Attempted to limit problems and liability related to customers' excessive drinking. Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
Office Manager/Realtor June 2003 to September 2007Baron Agency Inc － Anderson, South CarolinaCounseled customers on market current status for residential and land markets. Guided homebuyers and sellers through the process of short sales. Generated lists of properties that were compatible with buyers' needs and financial resources. Maintained high referral rates and exceptional feedback from previous clients. Educated clients on the current real estate market and answered any questions they had. Cold called clients to obtain their exclusives. Acted as a listing agent for brokers. Coordinated appointments with prospective buyers to showcase houses and plots. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. Verified that the legal formalities were completed prior to closing dates. Actively follow-up with prospects and hot leads. Communicated with owners regarding home and loan status. Followed up with prospects throughout the sales process. Showed residential properties and explained the features, value and benefits of available homes. Successfully guided home buyers and sellers through sales and purchase of properties.
Associate of Arts : Elementary EducationFlorida State College of Jacksonville － Jacksonville, FL, USFlorida State College of Jacksonville Currently Enrolled Associate of Arts: Elementary Education Jacksonville, FL.
Real Estate License : Real Estate Agent, 2003Fortune School of Real Estate － Anderson, SC, USFortune School of Real Estate 2003 Real Estate Agent Anderson, SC.
10-Key, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Research, Scheduling, Spreadsheets, Telephone Skills, Time Management.