receptionist resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Versatile Administrative Assistant/ Receptionist with over 6 years of valuable experience in administrative roles, including Receptionist and Human Resources Manager. Veteran provider of amiable reception services for Health and Employees Relations-related organizations. Possessing uncompromising work ethic, time management, organization and prioritization qualities.

  • Proper use of a multi line phone
  • Office equipment operations
  • Calling and arranging of client appointments
  • Proper use of company credit card and funds to make purchases Making traveling arrangements for management team
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • Data entry
  • PC proficient
  • Multitasking and prioritization
10/2016 to 08/2020
Receptionist Smartstyle Hair Salons Eagle Pass, TX,

As the receptionist I preformed many technical and physical tasks that provided a professional and comfortable atmosphere for our patients. Much like customer service my main priority was the satisfaction and safety of our patients.

My tasks and responsibilities included but were not limited to the following:

  • Preparing exam rooms for the day, turning on exam machines, restocking medical supplies. Checked received faxes - file notes/letters from Doctors in patient charts or put on Doctor's desk according to priority. Sorted incoming mail and directed to correct personnel each day.
  • Fill RX Authorizations faxes on dedicated computer system (Intergy) Greet and check patients. Preform new patient tasks, confirm forms were filled out correctly and put their chart together, input new patient information in Intergy
  • Answer phone calls with an appropriate greeting. Making, rescheduling, canceling patient appointments, I would also call or email patients for their upcoming appointments. Write and answer emails from patients, County/State Health Department, Doctor's Office's, etc.
  • Preform OCT’s and Visual Fields, GPAs and fill OCT CD Ratio charts. Clean rooms after every patient with bleach, disinfectant, and alcohol. Schedule appointments for patients at Baptist Hospital or Bascom Palmer. Fax CT or MRI request to hospitals ( get prior authorization either through computer or phone) Schedule MRIs, CTs, and lab work for patients.
  • Prepare records releases for Patients or Doctors, have them filled correctly according to State and County requirements. Checked patients out, collected payments in the form of cash, credit card, or check at the time of check out or via phone conversation and input payments into Intergy. Input patients charges for visit.
  • Turn off and disinfect machines, close exam rooms. Verify cleanliness of waiting room and preformed any housekeeping duties.
09/2014 to 10/2016
Human Resources Manager Eagle Bancorp, Inc. Rockville, MD,

As the Human Resources manager, I originated and lead Human Resources practices and objectives that provide an employee-oriented high performance culture that emphasizes empowerment, equality, productivity, and standards goal attainment, and the recruitment and ongoing development of a superior workforce.

I performed various duties to include the following:

  • Recruiting and staffing
  • Organizational departmental planning
  • Performance reviews
  • Employed staff members while being compliant with state and local laws and regulations.
  • Addressed and solved concerns regarding employees
  • Organized and completed employee onboarding, development, needs assessment.
  • Responsible for employee training and employee relations i.e., employee safety, welfare, wellness and health
  • Provided employee services and counseling.

Additional information: While I was working as HR I also had to cover the cash office if there was an unplanned absence in the cash office.

My duties included:

  • Counting the safe safe and balancing registers
  • Preparing registers for cashiers and customer service desk
  • Finding and reporting all missing funds
  • Recapping on weekly and monthly sales
  • Performing register open/close functions
  • Preparing bank deposits
04/2012 to 09/2014
Claims Associate Oneamerica N/A, OH,

Responsible for accumulating and processing items that were returned by customers and those authorized for return to vendors for credit. In addition, I verified the correctness of return classifications used by associates, performed applicable system maintenance, and packed and ship items to correct destinations. Maintained records of claims, along with completing and keeping logs of the paperwork, scanning, printing and mailing, also making phone calls and using a computer in order to complete tasks.

I performed various duties to include the following:

  • Sorted and maintained a safe environment for all hazardous materials
  • Shipped and logged all merchandise sent to appropriate destinations
  • Maintained vendor credit logs
  • Arranged pickup for hazmat (hazardous material and chemicals, batteries, bleach, etc.)
  • Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
Education and Training
Expected in 2008 to to
High school Diploma Key West High school:
- Key West, FL
Activities and Honors

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Resume Overview

School Attended

Job Titles Held:

  • Receptionist
  • Human Resources Manager
  • Claims Associate


  • High school Diploma Key West High school

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