receptionist resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Systematic Receptionist successful in leading front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. Available for flexible hours weekly, including weekends and evenings.
Skills
Multitasking and Prioritization
Reliable and Punctual
Attention to Detail
Positive Attitude and Energetic
Documentation and Reporting
Customer Complaint Resolution
Microsoft Office Suite
Verbal and Written Communication
Prioritization and Time Management
Courteous and Professional
Customer Service-Oriented
Team Collaboration
Travel Arrangement
Billing and Invoicing
Positive Attitude
Conflict Resolution
Intuit QuickBooks
Work History
Receptionist, 05/2018 to 05/2021 Oakleaf Village Of Raleigh – Batavia, IL,
Provided clerical support to company employees by copying, faxing and filing documents.
Kept reception area clean and neat to give visitors positive first impression.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Corresponded with clients through email, telephone or postal mail.
Liaised with vendors, contractors and professional services personnel to properly process orders.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Resolved customer problems and complaints.
Health Unit Coordinator, 12/2016 to 04/2019 Baylor Scott & White Health – Highland Village, TX,
Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
Maintained professional demeanor while treating patients with respect and dignity.
Scheduled referral appointments to other providers for patients needing specialized treatment.
Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
Maintained detailed records of medical supplies and ordered supplies as needed.
Recorded and tracked patient vital signs in Power Chart during treatment.
Discussed medical histories with patients in effort to provide most effective medical advice.
Direct day-to-day administrative and operational functions for 25-bed facility, providing guidance and leadership to over 15 employees.
Communicated with patients, ensuring that medical information was kept private.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Removed trash and straightened counters to keep the nurses station clean and neat.
Home Care Coordinator, 09/2012 to 05/2014 Grane – Mount Pleasant, PA,
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Traveled to clients' homes to provide healthcare services and promote continuity of care.
Assisted disabled clients to support independence and well-being.
Delivered compassionate care to improve and enhance patient lives.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Resolved customer complaints or problems to decrease escalation issues to corporate.
Assigned duties or work schedules to employees for adequate shift coverage.
Promoted products, services or programs to create greater demand for cross-performing opportunities.
Inspected equipment to maintain proper functioning during peak activity.
Ordered materials, supplies or equipment for special projects.
Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
Received and processed stock into inventory management system.
Developed and maintained courteous and effective working relationships.
Completed minor preventative maintenance and mechanical repairs on equipment.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Office Clerk, 01/2011 to 02/2012 U-Haul – Rochester, NY,
Delivered clerical support by handling range of routine and special requirements.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Received and routed business correspondence to correct departments and staff members.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Interacted with customers by phone, email or in-person to provide information.
Counseled debtors on payment options and arranged installment agreements.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Processed payments and contracts on accounts.
Negotiated to collect balance in full.
Researched accounts and completed due diligence to resolve collection problems.
Maintained high volume of calls to meet demands of busy group.
Education
Associate of Arts: Psychology, Expected in 06/2024 to South University Online - Savannah, GA, GPA:
High School Diploma: , Expected in 06/1999 to Adlai E. Stevenson - Lincolnshire, IL, GPA:
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