LiveCareer-Resume

receptionist resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Ambitious receptionist offering 3 years of experience in customer-facing administrative roles. Displaying key strengths in costumer relations and problem solving. Ready to enhance company image by providing friendly, effective services to any and all customers.

Skills
  • Multi-line telephone skills
  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • Organization and efficiency
  • Professional and polished presentation
  • Tech-savvy
  • Correspondence management
  • Data entry
  • Multitasking and prioritization
  • Service-oriented mindset
  • Project coordination
  • Working collaboratively
  • QuickBooks expert
  • Data entry documentation
  • Timeline Planning and Management
  • Meeting planning
  • Transporting files
  • Back office operations
  • 10-key proficiency
  • Document retrieval
  • Accounting skills
  • Employee training and development
  • Professional and mature
  • Medical terminology
  • File and data retrieval systems
  • Patient care advocacy
  • Phone call answering
  • Resourceful
  • Attendance records preparation
  • Multi-line phone systems
  • Dedicated team player
  • Scheduling and calendar management
  • Expense reporting
  • Deadline-oriented
  • Health insurance processing
  • Invoicing and billing
  • Time and labor control
  • Data organization
  • Staff motivation
  • Prioritizing patients
  • Social media management
  • Negotiation
  • Self-starter
Experience
Receptionist, 09/2020 - Current
Pacific Office Automation Salt Lake City, UT,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Updated details in company database by keying in patient information and insuring all medical files were accurate.
  • Directed patient communication to appropriate department personnel.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned monthly office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Processed payments and updated accounts to reflect balance changes.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 250 incoming calls per day.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
  • Coordinated and communicated with over 100 patients daily to gather pertinent information.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Determined needs of visitors and provided information or solutions.
  • Communicated with outside offices to obtain records and transfer files for patient needs.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Posted charges, payments and adjustments.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Collaborated closely with other departments to resolve claims issues.
  • Entered procedure codes, diagnosis codes and patient information into MicroMD.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
Hostess, 02/2020 - 08/2020
Firstservice Residential Fort Myers, FL,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Receptionist, 06/2019 - 10/2019
Pacific Office Automation Portland, OR,
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Managed more than 85 incoming calls per day.
  • Maintained financial records to verify timely clearance of credit and debit activities.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained front office cleanliness and organized supplies to increase productivity.
Education and Training
GED: , Expected in 11/2021
-
Chattahoochee Technical College - Marietta, GA
GPA:
Status -

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Resume Overview

School Attended

  • Chattahoochee Technical College

Job Titles Held:

  • Receptionist
  • Hostess
  • Receptionist

Degrees

  • GED

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