receptionist resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Results-driven receptionist with track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries. Ambitious receptionist offering 1 year of experience in customer-facing administrative roles. Displaying key strengths in communication and time management . Ready to enhance company image by providing friendly, effective services to all customers.
Skills
Organization and efficiency
Multi-line telephone skills
Business operations understanding
Meticulous and organized
Service-oriented mindset
Tech-savvy
Project coordination
Data entry
Multitasking and prioritization
Professional and polished presentation
Time management
Experience
09/2017 to 03/2018Receptionist Pacific Office Automation | Bend, OR,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Directed and oversaw office personnel activities.
Drafted professional business communication and answered phone calls and emails.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Pulled and organized requested documentation.
08/2016 to 09/2017Sales AssociateC-A-L Ranch | Chubbuck, ID,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Built trusting relationships with customers by making personal connections.
Acted as initial contact in addressing customer concerns.
Met merchandise processing standards and maintained organized and accessible work area.
Processed orders through company system and coordinated product deliveries.
Worked with fellow sales team members to achieve group targets.
Acted as point of contact for internal and external customers across departments.
01/2016 to 04/2016Key HolderShiseido | Portland, OR,
Supervised bank deposits and security procedures to support store opening and closing.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Partnered with store leadership team to learn and understand management processes and reports.
Operated cash register.
Maintained store and maintained appearance.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Signed for incoming shipments in manager's absence.
Set up visually appealing promotional displays.
Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
Organized in-store promotional events.
10/2014 to 03/2015Sales AssociateC-A-L Ranch | Las Vegas, NV,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built trusting relationships with customers by making personal connections.
Acted as initial contact in addressing customer concerns.
Met merchandise processing standards and maintained organized and accessible work area.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Processed orders through company system and coordinated product deliveries.
Worked with fellow sales team members to achieve group targets.
Education and Training
Expected in 05/2014 to to High School Diploma | Jackson High School, Jackson, GAGPA:
Expected in to to Certification | Medical AssistingU.S. Career Institute, Fort Collins, CO, GPA:
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