LiveCareer-Resume

receptionist resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 6 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Organization and efficiency
  • Multi-line telephone skills
  • Microsoft Office Specialist
  • Security understanding
  • Multitasking ability
  • Project coordination
  • Flexible
  • Professional and polished presentation
  • PC proficient
  • Data entry
  • Multitasking and prioritization
  • Call documentation skills
  • Customer communications
  • Proficiency in excel software
  • Professional telephone voice
  • Payment processing
  • Training and Development
Experience
Receptionist, 10/2019 to 05/2020
Pacific Office AutomationBeaverton, OR,
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Performed background checks.
  • Assisted 32 visitors per day , by directing to appropriate personnel and answering calls and emails daily.
  • Sorted incoming mail and directed to correct personnel each day.
  • Entered data in excel software to keep records of important information.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
Call Center Customer Service Specialist, 09/2014 to 09/2019
Butler Technical GroupMuskegon, MI,
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Processed customer account changes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled escalated customer service concerns calls.
  • Asked probing questions to determine service needs and accurately input correct information.
  • Accurately documented calls and caller information and made updates to data as needed.
  • Maintained high-volume workload within fast-paced environment by assisting clients and consistently meeting performance goal.
  • Answered, screened and processed over 50 calls daily by using call management system and web-based communications.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Trainer, 09/2014 to 09/2019
Pacific Office AutomationSeattle, WA,
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Documented participant attendance, engagement and progress.
  • Explained goals and expectations required of trainees at beginning of training session.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Monitored staff completing work activities to further explain instructions and correct performance issues.
  • Offered clear and precise corrective feedback with direction for improvement and next steps.
  • Led training sessions to teach new personnel key job responsibilities.
  • Reviewed official training materials and memorized information to accurately train staff.
  • Praised and encouraged employees by recognizing tasks completed correctly.
  • Presented step-by-step job task instructions clearly and offered opportunities to ask questions for clarification.
  • Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning.
  • Demonstrated how to perform daily duties.
  • Presented training information via role playing, simulations and team exercises.
  • Utilized technology to train new employees and provide effective onboarding.
  • Supervised average of 15 training specialists in customer department, overseeing work, optimizing performance and motivating excellence.
Receptionist, 09/2014 to 09/2019
Us Oncology, Inc.Palm Bay, FL,
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Answered and directed incoming calls using multi-line telephone system.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Scheduled and confirmed appointments.
Medical Receptionist, 09/2020 to Current
Holistic PsychiatryCity, STATE,
  • Scheduled and confirmed patient appointments for diagnostic, and evaluation services.
  • Colleted new patient intake to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Took messages from patients and promptly relayed to appropriate staff.
Education and Training
High School Diploma: , Expected in to Jefferson Davis High School - Houston, TX,
GPA:

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Resume Overview

School Attended

  • Jefferson Davis High School

Job Titles Held:

  • Receptionist
  • Call Center Customer Service Specialist
  • Trainer
  • Receptionist
  • Medical Receptionist

Degrees

  • High School Diploma

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