receptionist resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

I Jessica am a hardworking individual with current experience as a Receptionist for an insurance company. However, I also have experience in backgrounds such as Bookkeeping for a tax company, in addition to that I have experience as a Customer Service Supervisor in which I helped various clients with their banking needs and helped the company grow. Equally important I have experience as a Control Room Operator in which I ensured the safety of the deputies on the floor plan and various other tasks that were assigned. I believe that my experience in these fields help qualify me for the position.

  • Fluent in Spanish
  • Office equipment operations
  • Recordkeeping and bookkeeping
  • Organization and efficiency
  • Multi-line telephone skills
  • Data entry
  • Meticulous and organized
  • Multitasking and prioritization
  • Supervision & leadership
  • System Administration
  • Computer skills
  • Communication
  • Data management
  • People skills
  • Team management
Work History
Receptionist, 08/2022 - Current
Esri Olympia, WA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Pulled and organized requested documentation.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Determined needs of visitors and provided information or solutions.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Control Room Operator, 08/2021 - 09/2021
Autogrid Redwood Shores, CA,
  • Monitor and operated specific equipment such as electronic control console, touch screen control system.
  • Monitored and managed the use of all doors, gates, video surveillance monitors, and intercom system.
  • Controlled issuing, logging, and collecting certain jail keys.
  • Communicated directly with the deputies that we on shift per phone and intercom to assist in housing responsibilities.
  • Answer the telephone and provide information on inmates, jail-related policies and procedures to law enforcement staff, court officials, and transferring calls to the appropriate authorities.
  • Verified warrants with my supervisor when a warrant would come in.
  • Run a background on individuals that had requested CCW'S and filed their documents away in alphabetical order.
  • Monitored movement of the deputies on the floor to ensure their safety.
  • Received payments through bail bonds and cash for inmates that were being released on bail.
  • Ensured that once the inmate that was being released had a court date.
Customer Service Supervisor, 07/2019 - 05/2021
Unitedhealth Group Inc. Hershey, PA,
  • Greeting people when they come to the till enquiring customers banking needs.
  • Answering customers telephone calls promptly to avoid on-hold wait times.
  • Verifying customers' identity before any personal information is given out.
  • Provide primary customer support to internal and external clients in a fast-paced environment.
  • Respond to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customers needs and recommended appropriate solutions.
  • Funding approved loans for credit.
  • Complete paperwork and tasks in a timely manner.
  • Attend conference calls to discuss the products we offer.
  • Transferring large or small funds from one account to another account.
  • Handling cash transactions.
  • Analyze paperwork that needs to be updated for personal as well as business accounts.
  • Make minor changes to any bank accounts if needed.
  • Open new business and personal accounts for clients.
  • Checking daily reports to assure the branch is in balance.
  • Balance cash drawers and The Vault.
  • Surprise cash audit The Vault and cash drawers.
  • Making shipments to Loomis with the required paperwork filled out for the shipment.
  • Process deliveries in dual control while filing out the necessary paperwork to assure the delivery amount is correct.
  • Train new employees in all aspects of office policies, procedures and practices.
  • Supervise front end associates in a fast-paced and demanding environment.
  • Orient new hires to work place with initial training and on-going mentoring program.
  • Train, monitor and evaluate instructors on their teaching abilities and success in improving employee knowledge.
  • Weekly evaluate the process of the new hires.
  • Secure the branch before opening and closing
  • Analyzed monthly reports and uploaded the necessary documents to the required field.
Bookkeeper, 10/2018 - 06/2019
Omni Hotels Omaha, NE,
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Organized and carried out efficient month-end, quarterly and year -end processes.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Accurately calculated deductions and processed payroll for business employees.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Maintained and processed invoices, deposits and money logs.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Applied and renewed Individual Taxpayer Identification Numbers.
  • Filed extensions for both personal and business clients.
High School Diploma: , Expected in 06/2018
Albert M Lowry High School - Winnemucca, NV
Status -

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Resume Overview

School Attended

  • Albert M Lowry High School

Job Titles Held:

  • Receptionist
  • Control Room Operator
  • Customer Service Supervisor
  • Bookkeeper


  • High School Diploma

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