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receptionist resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Office equipment operations
  • Multi-line telephone skills
  • Meticulous and organized
  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Security understanding
  • Correspondence management
  • Document control
  • Multitasking and prioritization
  • Data entry
  • Service-oriented mindset
  • Professional and polished presentation
  • Project coordination
  • Active listening
  • Organization and efficiency
Experience
11/2020 to Current
Receptionist Select Medical Corporation Cedar Rapids, IA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Entered data in [Type] software to keep records of [Type] information.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than [Number] incoming calls per day.
  • Drafted professional business communication and answered phone calls and emails.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
  • Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
  • Determined needs of visitors and provided information or solutions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Kept [Type] offices organized and well-stocked to maximize operational efficiency.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
06/2017 to 03/2019
Receptionist Assistant/Financial Analyst Compass Group USA City, STATE,
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Coded invoices and other records to maintain organized and accurate records.
  • Followed specific company rules to maintain integrity and security of data.
  • Greeted customers, answered account questions and resolved complaints.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Placed orders for office products, including paper and toner and kept strict eye on inventory.
  • Implemented new response processes to improve speed of task completion.
  • Assisted managers with additional duties during employee absences.
  • Created various documents and handled correspondence and memos to assist [Job Title].
  • Tracked income and expenses for business using accounting software.
  • Performed database entry updates to keep information current.
  • Established key relationships with peers throughout company by applying [Skill] and [Skill] abilities.
  • Compiled data regarding [Type] and [Type] subjects into different reports and distributed to appropriate personnel.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Maintained accuracy when reviewing and reconciling general ledger.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Issued [Number] payments to vendors and suppliers on bi-weekly basis.
  • Processed end-of-day paperwork using [Software], verifying deposits and rectifying discrepancies.
  • Reconciled operations database with accounting system information to calculate and determine monthly revenue.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Paid [Type] vendors for [Product] regularly, maintaining relationships with sellers.
  • Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
  • Processed incoming payments worth up to $[Amount], confirming information to maintain [Number]% accuracy.
  • Assisted [Job title] with [Task], successfully achieving [Result].
  • Maintained detailed and accurate ledgers and [Type] documents to accurately communicate payment needs to clients.
  • Helped change from [Software] to [Software], transferring data and double-checking for accuracy.
  • Trained [Number] new clerks on [Task], checking for thorough comprehension for excellent work.
  • Supervised team of [Number] accountants for [Type] company, training employees on best practices and cultivating strong financial forecasting.
  • Posted nightly checks and vendor payments worth up to $[Amount], keeping detailed records and receipts.
  • Used [Software] to analyze finances and create detailed forecasts for day staff.
  • Collaborated with bankers to prepare [Type] paperwork for [Task] with speed and accuracy.
06/1998 to 06/2018
Front Desk Clerk/Financial Analyst Sodexo USA City, STATE,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Investigated and independently resolved customer complaints to boost satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Monitored reservations to track incoming parties and special events.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Created and optimized employee schedules for shift coverage.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments to boost local tourism.
Education and Training
Expected in 06/1979 to to
High School Diploma:
Josephium High School - Chicago, IL,
GPA:

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Resume Overview

School Attended

  • Josephium High School

Job Titles Held:

  • Receptionist
  • Receptionist Assistant/Financial Analyst
  • Front Desk Clerk/Financial Analyst

Degrees

  • High School Diploma

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