LiveCareer-Resume

receptionist resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-driven Receptionist with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in Food Service terminology, products and services to effectively address and respond to public and personnel inquiries.

Skills
  • Fluent in Spanish
  • Meticulous and organized
  • Multi-line telephone skills
  • Service-oriented mindset
  • Multitasking and prioritization
  • Tech-savvy
  • Issue and conflict resolution
  • Time management
  • Leadership
  • Workforce Management
Experience
Receptionist, 06/2019 to 07/2020
Select Medical CorporationCatonsville, MD,
  • Great at working with other employees and customers.
  • Became great at taking initiative to work on anything needed for the dealership.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered calls to help over 25 customers each hour.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Sorted incoming mail and directed to correct personnel each day.
Manager, 11/2018 to 06/2019
Advent SoftwareEvansville, IN,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Recruited and hired qualified candidates to fill open positions.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
Sales Associate, 06/2018 to 10/2018
Nouria EnergyEast Longmeadow, MA,
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Helped average of 30 customers per day by responding to inquiries and locating products.
  • Negotiated and closed deals with minimal oversight.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Manager, 08/2017 to 05/2018
Advent SoftwareDublin, OH,
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
Associate of Science: , Expected in 2019
Tarrant County College District - Fort Worth, TX
GPA:

I am studying for a Master’s degree in Psychology and planning on pursuing this degree at UTA after TCC.

High School Diploma: Computer Science, Communication Applications, Expected in 05/2018
Juan Seguin High School - ,
GPA:
  • HOSA Member
  • Completed professional development in Computer Science

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Resume Overview

School Attended

  • Tarrant County College District
  • Juan Seguin High School

Job Titles Held:

  • Receptionist
  • Manager
  • Sales Associate
  • Manager

Degrees

  • Associate of Science
  • High School Diploma

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