receptionist resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Data entry
  • Professional and polished presentation
  • Multi-line telephone skills
  • Business operations understanding
  • Organization and efficiency
  • Recordkeeping and bookkeeping
Receptionist, 07/2020 to Current
Hogan LovellsMiami, FL,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted and directed visitors to appropriate personnel and answered average of 200 calls and emails daily.
  • Scheduled and confirmed appointments and meetings for management team.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Reported suspicious individuals to supervisor.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
Veterinary Assistant, 07/2018 to 11/2018
FedexHomewood, AL,
  • Assisted veterinarians in examining animals.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Obtained information and history from clients to maintain medical charts.
  • Released patients to owners with care directions from veterinary staff.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Documented and tracked treatment activities.
  • Helped veterinarian with neutering, tooth removal and casting broken bones.
  • Delivered attentive, courteous service to promote overall patron satisfaction.
  • Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Collected fluids from animals for laboratory testing.
  • Monitored post-surgical pet care and administered medication under vet direction.
  • Interpreted lab results for heartworm testing, parasites and skin scrapings.
Manager, 07/2002 to 07/2015
General DynamicsKansas City, MO,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Entered time and attendance logs in preparation for payroll.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Education and Training
High School Diploma: , Expected in 06/2004 to Ballston Spa Senior High School - Ballston Spa, NY
Master of Arts: Cosmetology, Expected in 06/2004 to Boces Washington Saratoga - Saratoga Springs, NY,
: Business Management, Expected in to Mildred Elley - Albany, NY

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Resume Overview

School Attended

  • Ballston Spa Senior High School
  • Boces Washington Saratoga
  • Mildred Elley

Job Titles Held:

  • Receptionist
  • Veterinary Assistant
  • Manager


  • High School Diploma
  • Master of Arts
  • Some College (No Degree)

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