Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced medical assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

  • Customer/Client relations
  • Professional demeanor
  • Documentation and reporting
  • Office administration
  • Multi-Line Telephone Systems
  • Time management
  • Memorization and Recall
  • Telephone skills
  • Data Entry
  • Scheduling
  • Mail handling
  • Database administration
  • Verbal and written communication
  • Sorting and labeling
Work History
09/2019 to Current
Receptionist Compass Group Usa Inc Warren, MI,
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Resolved customer problems and complaints.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Collected, sorted, distributed and sent mail and packages.
06/2019 to Current
Medical Assistant Vernon Memorial Healthcare Soldiers Grove, WI,
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Escorted patients to examination rooms.
  • Compiled necessary documents for surgical billing packages.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Assisted physicians in follow-through of care.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled and accompanied clients to medical appointments.
  • Obtained all prescribed laboratory testing.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Collected histories, vitals and current complaints via patient interviews.
12/2017 to 06/2019
Office Administrative Assistant The Shopping Center Group Louisville, KY,
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Received and routed business correspondence to correct departments and staff members.
  • Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Recorded expenses and maintained accounting records.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
10/2013 to 04/2018
Certified Nursing Assistant Good Samaritan Society Blackduck, MN,
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients.
  • Checked patient vitals such as temperature, blood pressure and blood sugar.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Transported patients between rooms and appointments or testing locations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
Expected in 06/2012
High School Diploma:
Horlick High School - Racine, WI
  • Certified Nurse Assistant (CNA)

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School Attended

  • Horlick High School

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  • Medical Assistant
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