Experienced medical assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Skills
Customer/Client relations
Professional demeanor
Documentation and reporting
Office administration
Multi-Line Telephone Systems
Time management
Memorization and Recall
Telephone skills
Data Entry
Scheduling
Mail handling
Database administration
Verbal and written communication
Sorting and labeling
Work History
09/2019 to Current
ReceptionistCompass Group Usa Inc – Warren, MI,
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Maintained building security by monitoring logbook and issuing visitor badges.
Resolved customer problems and complaints.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Kept reception area clean and neat to give visitors positive first impression.
Sorted, received and distributed mail correspondence between departments and personnel.
Collected, sorted, distributed and sent mail and packages.
06/2019 to Current
Medical AssistantVernon Memorial Healthcare – Soldiers Grove, WI,
Obtained client medical history, including medication information, symptoms and allergies.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Completed clinical procedures and gathered patient data for interpretation by physician.
Sanitized, restocked and organized exam rooms and medical equipment.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Maintained detailed records of test results by entering data and patient information into computer.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Escorted patients to examination rooms.
Compiled necessary documents for surgical billing packages.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Submitted prescriptions to pharmacy via phone, fax or web.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Assisted physicians in follow-through of care.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled and accompanied clients to medical appointments.
Obtained all prescribed laboratory testing.
Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
Collected histories, vitals and current complaints via patient interviews.
12/2017 to 06/2019
Office Administrative AssistantThe Shopping Center Group – Louisville, KY,
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Developed and updated spreadsheets and databases to track, analyze and report on performance.
Received and routed business correspondence to correct departments and staff members.
Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Transferred and directed phone calls, guests and mail to correct staff members.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Recorded expenses and maintained accounting records.
Provided clerical support to company employees by copying, faxing and filing documents.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
10/2013 to 04/2018
Certified Nursing AssistantGood Samaritan Society – Blackduck, MN,
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Complied with all company-specific guidelines and performed hands-on nursing care to patients.
Checked patient vitals such as temperature, blood pressure and blood sugar.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Transported patients between rooms and appointments or testing locations.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Expected in 06/2012
High School Diploma: Horlick High School - Racine, WI GPA:
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