Results-driven receptionist and server with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in food and business terminology, products and services to effectively address and respond to public and personnel inquiries.
Skills
Multi-line telephone skills
Office equipment operations
Meticulous and organized
Organization and efficiency
Recordkeeping and bookkeeping
Data entry
Multitasking and prioritization
Point of Sale (POS) system operations
Special dietary requirements
Effective customer upselling
Table setting arrangements
Table Bussing
Price memorization
Menu knowledge
Dining customer service
Experience
12/2020 to Current
ReceptionistEducation Affiliates – Norfolk, VA,
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Scheduled and confirmed appointments.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
Performed end-of-day duties by balancing payments and receipts in cash register.
Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
Processed telephone orders, reviewing and verifying all information for accuracy.
Used POS system expertise to complete sales transactions with accuracy and efficiency.
Handled cash and credit card transactions quickly and accurately.
Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
Memorized menu items, identifying allergens to streamline service to customers.
Assisted management with inventory and ordering supplies to provide uninterrupted sales.
07/2020 to 11/2020
ServerCinemark – West Springfield, MA,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Collaborated with host, bus person and cook to serve up food and beverage options.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
01/2019 to 06/2019
Gymnastics CoachNashua School District – Nashua, NH,
Developed training and exercise programs to meet individual requirements and team play strategies.
Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
Built strong media and community relationships through positive interaction and communication in support of sports program.
Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
Worked with other coaches, team members and school leadership to maintain strong program.
Education and Training
Expected in 05/2021
Current High School Student: Norwin High School - Irwin, PA, GPA:
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