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Receptionist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Meticulous and organized
  • Multi-line telephone skills
  • Organization and efficiency
  • Flexible
  • Multitasking ability
  • Service-oriented mindset
Experience
11/2019 to Current
Receptionist Elara Caring Naperville, IL,
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Managed more than 100 incoming calls per day.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
08/2017 to 11/2019
Office Clerk Lineage Logistics Jersey City, NJ,
  • Cultivated relationships with public, patients and staff members using interpersonal communication skills.
  • Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Complied with confidentiality regulations in handling customer information.
  • Maintained confidentiality regarding compensation, benefits and employee issues by handling confidential information and documentation with care.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Answered multi-line telephone system in setting and routed calls across 6-person exchange.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Processed payments worth over $5000.00 daily, verifying cards and giving change for cash payments.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Responded promptly to customer questions via email, reducing phone inquiries by approximately 100%.
  • Delivered customer support and service experiences to promote more effective office environment.
03/2012 to 06/2017
Retail Associate Kohls Bedford, NH,
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers and provided excellent customer service.
  • Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
10/2002 to 12/2011
Retail Assistant Heartland Bank & Trust Co Sandwich, IL,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Recruited, hired and trained associates in to develop team into productive members with excellent product knowledge
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
Education and Training
Expected in 06/1994
High School Diploma:
Belmont High School - City Of Los Angeles, CA,
GPA:

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80Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Belmont High School
Job Titles Held:
  • Receptionist
  • Office Clerk
  • Retail Associate
  • Retail Assistant
Degrees
  • High School Diploma

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