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Receptionist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am seeking a challenging career opportunity with a dynamic organization, which would enable me to utilize past experience to provide for unlimited growth.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Mail management
  • Customer service-oriented
  • 10-key
  • MS Office
  • Microsoft Word, Excel, PowerPoint
  • Strong work ethic
  • File/records maintenance
  • Insurance processing
  • UB-92 billing forms
  • Health insurance processing
  • Dedicated team player
  • Self-directed
  • Professional and mature
  • Patient and reliable
  • Adaptable and flexible
  • Attention to detail
  • Filing and data archiving
  • Maintains strict confidentiality
  • HIPAA compliance
  • Team player with positive attitude
  • Recording and charting procedures
Experience
Receptionist, 11/2013 to 08/2015
Freeman Health System Neosho, MO,

Greet and welcome clients, attend phone calls, answer client's inquiries, schedule appointments, collect Client Information forms and maintaining client information in Infinity System. Prepare surgery consent forms and boarding/kennel forms. Prepare medical records for patient health chart. Dispense monthly medication for heart-worm prevention, flea prevention, and maintenance medications. Prepare estimates for exam, vaccines, surgeries & procedures, and sedation estimates for grooming. Maintain health records, post cards for necessary appointments/reminders. Operate cash register, fax machine, copy machine, and credit card machine. Reconcile daily reports & daily money.

General Office Clerk / Continuing Service Coordinator, 10/2011 to 11/2013
Hearst Communications Kansas City, MO,

Answered 5 multiple Phone Lines, Pulled all Account/Wage/Income Transcripts for Clients through IRS Website, Fulfillment tasks (tasks assigned to send letters, book orders & literature per request through email & web sites created through Infusion System). I handle classified confidential files for clients and potential clients, scanning confidential documents in e-file cabinets, set up new potential clients & Continuing Solutions client maintenance, assisted Administrative Assistant with mail, invoicing/billing & sending payment notices along with helping with special projects & helping others with their call lists & duties. I also am responsible for copying, faxes, filing & general office duties.Assisted with researching of all files, location of files (when not assigned to correct person's possession which may be in another Enrolled Agents or Resolution Specialist office), scanning IRS Notices & filing into correct physical files & assist entire office for quick response at the time what is needed such as Assuring reading material & Client Material is ready for Tax Returns ready for processing. Handled Notices from the IRS. I am also very efficient in Excel & Word Programs.I operated Copier, Fax Machine, Credit Card Machine, Computer, Infusion Soft Software, Tax Tools, & E-file Document Scanner.

Membership Specialist / Report Support / PDP Processor, 03/2005 to 03/2011
The Kemtah Group Woodland, CA,

Duties: Updated Prime System through emails sent to Pharmacy Operations (which was my main email to update immediately for updates on Group sections not set up or canceled in the Prime Therapeutics System or gender, name, or date of birth issues for Prescription Drug Program (PDP). I called Pharmacies to resolve membership prescription problems, also working in Excel Program working & researching PDP Reports & Membership Department: Member Rejects, Cancels, Errors, Duplicate UID numbers (Unique Identification) Medicare Eligibility, Daily Inventory, Open MTN's (open membership transactions numbers) in BlueSTAR, Aged MTN's, Medicare Eligible for Age Report, Medicare with Errors Report (date of birth mismatched, incorrect Medicare number, Daily HIPPA Limit Met & Report Summary updated weekly. I routed FAF (Documents scanned into Image System to display) to AEP (Automated Eligibility Processing) / Dedicated Processors within Marshall, TX, Richardson, TX, & Chicago, IL, & sometimes the New Mexico Departments. I made calls were made to Group Representatives for illegible or questionable data on applications, spreadsheets, or change request sheets. I made phone calls to the Medicare hot-line for accurate Medicare information for memberships (if group was unable to be reached) belonging to each group (groups being the employers). I also monitored for changes between the Prime System & the BlueSTAR System, researched and resolved issues from the main Membership Program (BlueSTAR) feeding into the Prime Therapeutics System. I also helped with Special Projects as needed from Excel Spreadsheets or assisted AEP Processors with their FAF (Documents scanned into Image System to display) work. I updated Memberships into BlueSTAR: New applications, changes, terminations, etc. Worked on special projects for supervisors and coordinators updating entire Groups (employers) for their employees (members) names, date of births, addresses, which health plan each employee had chosen, etc. from spreadsheets.

Claims Processor, 07/2002 to 03/2005
BCBSTX Claims Processor City, STATE,

Processed Claims for Regular Business & PG (Performance Guarantee Groups / Dedicated Groups). Phone calls were made to Providers & Doctor offices or hospitals for verification of information that was missing or had incorrect data on claim. Processed special projects for Supervisors such as missing Provider Information (Doctor or Hospital Claims) or missing Memberships (employees) found in the BlueSTAR System.

Office / Clerical Support, 2002 to 07/2002
Express Personnel Services City, STATE,

Stebbins 5 - Entered charges in computer system for Skilled Nursing Facility, made calls as needed for coding & room billing for charges occurring for Patients, general office duties such as filing, answering phones, copier, & fax duties, etc. Research and re-billing for Aging Medicare Delinquency Reports to collect unpaid dollar amounts.

TXU (under Subcontractor) - Responsible for Employees using time cards & figuring out time worked for employees, data entry in excel spreadsheets, & receiving Work Orders from another department for billing purposes.

Accounting / Clerical Support, 04/1999 to 2002
International Paper City, STATE,

I was responsible for Freight payments through CICS Freight System for shipping & receiving lumber or OSB Product and backup for Payroll for Plant. Experience with Lotus 1-2-3, then transferred to Excel Program to keep records of bark loads for payment to be billed. Experience with Word to print out mailing labels and print out new checks for employees as needed. Phone calls were made for freight issues and questionable rating situations along with mileage.

Production, 1996 to 04/1999
International Paper City, STATE,

I operated a Flaker Machine (Machine that actually slices the logs into fine flakes to be processed for OSB.) Helped to get assembly Line back up and keep production up if other assembly lines were down. Operated Flaker, Machine, Pike Pole, Pick Axe, Chainsaw, Air Impact Wrench, Knife Grinder (Machine used to sharpen knives for the Flaker Machine).

Startup Phase, 06/1995 to 1996
International Paper City, STATE,

During construction of OSB Plant, helped with writing of operations of machines operation manual and safety procedures manual. Assisted mechanics and other operators with computer training and usage. Also participated in team building exercises and projects. Traveled to Natchitoches, LA at International Paper to experience their Flaker Equipment while the Jefferson Plant was under Construction.

Education
High School Diploma: General Studies, Expected in 1980
to
Parkway High School - Bossier City, LA
GPA:
Skills

General office duties, including answering telephones, faxing, typing or word processing, making copies of documents, maintaining records, experience in excel spreadsheets, word documents, and e-file document scanners. I respect the feelings of others,. I create possible ways to resolve conflict, and make reasonable compromises. I communicate thoughts and feelings to justify my position, encourage or convince others, and motivate people to believe in and trust in myself. I work cooperatively with others, contribute ideas and effort, and do my share of the work. I work well with people who have different ethnic, social, or educational backgrounds.I am able to use efficient learning techniques to acquire and apply new knowledge and skills. I concentrate on discovering a rule or principle underlying the relationship between two or more objects and then apply it to solve a problem. I put forth a high level of effort and persevere toward reaching your goal. I believe in my own self-worth and maintain a positive view of myself. I show understanding, friendliness, adaptability, empathy, and politeness in group settings. I have a realistic view of my knowledge and skills, set realistic personal goals, and monitor progress toward those goals.

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Parkway High School
Job Titles Held:
  • Receptionist
  • General Office Clerk / Continuing Service Coordinator
  • Membership Specialist / Report Support / PDP Processor
  • Claims Processor
  • Office / Clerical Support
  • Accounting / Clerical Support
  • Production
  • Startup Phase
Degrees
  • High School Diploma

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