Friendly Receptionist with over 25-year background in various settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Skills
Security awareness
Professional demeanor
Customer/Client relations
Multi-Line Telephone Systems
Transcription and Dictation
Documentation and reporting
Work History
05/2016 to 07/2020
ReceptionistLegacy Health Services – Brooklyn, OH,
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance while maintaining building security by keeping a logbook and issuing visitor badges. I also answered general questions, gathered nature of visit and directed visitors to specific offices and meeting rooms.
Collected, sorted, received and distributed mail correspondence between departments and personnel. Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Corresponded with clients through email, telephone or postal mail.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Resolved customer problems and complaints.
Provided clerical support to Scotts MiracleGro company employees by copying and scanning documents.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
01/2014 to 05/2016
Office ClerkMission Linen Supply – Eureka, CA,
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Informed and supported business leaders through consistent communication and administrative support duties.
Responded to requests for information from various individuals by providing documents.
Received and routed business correspondence to correct departments and staff members.
Handled all incoming business and client requests for information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Checked documentation for accuracy and validity on updated systems.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Handled client correspondence and tracked records to foster office efficiency.
Verified cards, gave change and collected and processed over worth of payments.
Completed accurate and efficient AP actions and resolved discrepancies to maintain compliant accounts.
Assisted team members with administrative requirements by expertly using diverse office software..
Kept reception area clean and neat to give visitors positive first impression.
02/2012 to 01/2014
ClerkBerry Plastics – Lanett, AL,
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Verified cards, gave change and collected and processed payments.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records. (Had to make sure my drawer balanced at end of my shift.)
Handled high-volume paperwork to be sent to the Bureau of Motor Vehicles in Columbus, OH.
Answered questions about Ohio BMV policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Increased sales by offering advice on purchases and promoting additional products.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
12/2006 to 07/2010
Legal Clerical AssistantState Of Indiana – Hobart, IN,
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Generated reports and typed letters.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Maintained records of material flow, compiling and organizing related data.
Scheduled appointments, forwarded phone calls and completed on multi-line office phone.
Composed sensitive, confidential reports and documentation.
Managed records and data transfer, ensuring traceability and improving operations through automated systems.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
Expected in
: Liberal Arts And General Studies Calvin College - Grand Rapids, MI GPA:
Expected in
: Liberal Arts And General Studies Lansing Community College - Lansing, MI GPA:
Expected in 06/1982
High School Diploma: Ionia High School - Ionia, MI GPA:
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