Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
- Customer/Client relations
- Security awareness
- Travel planning
- Office administration
- Documentation and reporting
- Professional demeanor
- Multi-Line Telephone Systems
- Customer and Client Relations
- Conflict Resolution
- Memorization and Recall
| - Telephone skills
- Bookkeeping
- Office management
- Sorting and labeling
- Staff Management
- Scheduling
- Organization skills
- Time management
- Verbal and written communication
|
09/2018 to Current Receptionist Legacy Health Services – East Cleveland, OH,
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced availability, customer schedules and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to independently handled many calls each day.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Collected, sorted, distributed and sent mail and packages.
- Routed incoming mail and messages to relevant personnel without delay.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Corresponded with clients through email, telephone or postal
- Answered several incoming calls daily to resolve unfortunate issues and questions ending in rescheduled appointments.
- Scheduled and confirmed appointments and meetings for business.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Received and routed business correspondence to correct departments and staff members.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Resolved customer problems and complaints by gently speaking with costumer, being understanding & moving forward.
01/2017 to 12/2019 Senior Caregiver, Home Caregiver, Nanny Accenture – Santa Fe, NM,
- Developed rapport to create safe and trusting environment for care.
- Made healthy snacks and meals for numerous children.
- Established and maintained safe play environment for children.
- Offered positive and nurturing environments to support child social and emotional growth.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Kept close eye on behavior and emotional responses of clients, consulting with family to address concerns and protect each person from any harm.
- Encouraged children to be understanding of and patient with others.
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
- Engaged with children on individual basis to build positive relationships.
- Supervised children engaged in physical activity, learning and social skills with peers.
01/2017 to 11/2018 Sales Associate Manager Eagle Fluid Power. – Lee's Summit, MO,
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
04/2017 to 08/2017 Front Desk Receptionist Dentist Of Purcellvile – City, STATE,
- Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
- Organized referrals to other medical specialists.
- Maintained and managed patient records in compliance with security regulations.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Prepared claim forms for dental insurance.
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Assisted patients in completing all necessary forms and documents.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Expected in 09/2012 High School Diploma:
Tuscarora High School - Leesburg, VA,
GPA:
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