Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Skills
Customer/Client relations
Security awareness
Travel planning
Office administration
Documentation and reporting
Professional demeanor
Multi-Line Telephone Systems
Customer and Client Relations
Conflict Resolution
Memorization and Recall
Telephone skills
Bookkeeping
Office management
Sorting and labeling
Staff Management
Scheduling
Organization skills
Time management
Verbal and written communication
Work History
09/2018 to Current
ReceptionistLegacy Health Services – East Cleveland, OH,
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Supported various administrative duties by proofreading, transcribing and invoicing.
Kept reception area clean and neat to give visitors positive first impression.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Maintained building security by monitoring logbook and issuing visitor badges.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Sorted, received and distributed mail correspondence between departments and personnel.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Balanced availability, customer schedules and maximum load levels when scheduling appointments.
Operated multi-line telephone system to independently handled many calls each day.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Collected, sorted, distributed and sent mail and packages.
Routed incoming mail and messages to relevant personnel without delay.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Corresponded with clients through email, telephone or postal
Answered several incoming calls daily to resolve unfortunate issues and questions ending in rescheduled appointments.
Scheduled and confirmed appointments and meetings for business.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Received and routed business correspondence to correct departments and staff members.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Resolved customer problems and complaints by gently speaking with costumer, being understanding & moving forward.
01/2017 to 12/2019
Senior Caregiver, Home Caregiver, NannyAccenture – Santa Fe, NM,
Developed rapport to create safe and trusting environment for care.
Made healthy snacks and meals for numerous children.
Established and maintained safe play environment for children.
Offered positive and nurturing environments to support child social and emotional growth.
Developed games and activities using arts and crafts to support learning and verbal skills.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Kept close eye on behavior and emotional responses of clients, consulting with family to address concerns and protect each person from any harm.
Encouraged children to be understanding of and patient with others.
Assisted children with homework assignments and special projects across different subjects to promote academic success.
Engaged with children on individual basis to build positive relationships.
Supervised children engaged in physical activity, learning and social skills with peers.
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