Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

  • Customer/Client relations
  • Security awareness
  • Travel planning
  • Office administration
  • Documentation and reporting
  • Professional demeanor
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Conflict Resolution
  • Memorization and Recall
  • Telephone skills
  • Bookkeeping
  • Office management
  • Sorting and labeling
  • Staff Management
  • Scheduling
  • Organization skills
  • Time management
  • Verbal and written communication
Work History
09/2018 to Current
Receptionist Legacy Health Services East Cleveland, OH,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Balanced availability, customer schedules and maximum load levels when scheduling appointments.
  • Operated multi-line telephone system to independently handled many calls each day.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Collected, sorted, distributed and sent mail and packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Corresponded with clients through email, telephone or postal
  • Answered several incoming calls daily to resolve unfortunate issues and questions ending in rescheduled appointments.
  • Scheduled and confirmed appointments and meetings for business.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Resolved customer problems and complaints by gently speaking with costumer, being understanding & moving forward.
01/2017 to 12/2019
Senior Caregiver, Home Caregiver, Nanny Accenture Santa Fe, NM,
  • Developed rapport to create safe and trusting environment for care.
  • Made healthy snacks and meals for numerous children.
  • Established and maintained safe play environment for children.
  • Offered positive and nurturing environments to support child social and emotional growth.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Kept close eye on behavior and emotional responses of clients, consulting with family to address concerns and protect each person from any harm.
  • Encouraged children to be understanding of and patient with others.
  • Assisted children with homework assignments and special projects across different subjects to promote academic success.
  • Engaged with children on individual basis to build positive relationships.
  • Supervised children engaged in physical activity, learning and social skills with peers.
01/2017 to 11/2018
Sales Associate Manager Eagle Fluid Power. Lee's Summit, MO,
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
04/2017 to 08/2017
Front Desk Receptionist Dentist Of Purcellvile City, STATE,
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Organized referrals to other medical specialists.
  • Maintained and managed patient records in compliance with security regulations.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Prepared claim forms for dental insurance.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Assisted patients in completing all necessary forms and documents.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Expected in 09/2012
High School Diploma:
Tuscarora High School - Leesburg, VA,

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School Attended

  • Tuscarora High School

Job Titles Held:

  • Receptionist
  • Senior Caregiver, Home Caregiver, Nanny
  • Sales Associate Manager
  • Front Desk Receptionist


  • High School Diploma

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