Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Hardworking [Job Title] offering familiarity with [Software] and [Software]. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
Cheerful [Job Title] with [Number] years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering [Type] information, supporting colleagues with [Task] and [Task]. Helps customers with routine and challenging needs while remaining professional.
Skills
Business operations understanding
Meticulous and organized
Office equipment operations
Multi-line telephone skills
Recordkeeping and bookkeeping
Organization and efficiency
Tech-savvy
Data entry
Multitasking and prioritization
Technologically savvy
Security understanding
Service-oriented mindset
Flexible
Document control
Experience
12/2012 to Current
ReceptionistLincoln Tech – Melrose Park, IL,
Answered and directed incoming calls using multi-line telephone system.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Directed and oversaw daily activities of office personnel.
Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
Coordinated and communicated with [Number] clients daily to gather pertinent information.
Scheduled and confirmed appointments.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Entered data in [Type] software to keep records of [Type] information.
Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily.
Managed more than [Number] incoming calls per day.
Processed payments and updated accounts to reflect balance changes.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Maintained daily calendars, set appointments with clients and planned daily office events.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Organized and updated [Timeframe] schedules and monthly calendar obligations for various levels of management and staff.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Scheduled [Type] appointments for [Job title] staff.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Gathered, sorted, distributed and sent mail and packages.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Greeted customers, answered general questions and directed to appropriate locations.
Maintained professional tone at all times, including during peak rush hours.
01/2011 to 12/2011
ReceptionistLincoln Tech – Las Vegas, NV,
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Answered and directed incoming calls using multi-line telephone system.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Directed and oversaw daily activities of office personnel.
Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
Coordinated and communicated with [Number] clients daily to gather pertinent information.
Scheduled and confirmed appointments.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Entered data in [Type] software to keep records of [Type] information.
Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily.
Managed more than [Number] incoming calls per day.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Maintained daily calendars, set appointments with clients and planned daily office events.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Organized and updated [Timeframe] schedules and monthly calendar obligations for various levels of management and staff.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Scheduled [Type] appointments for [Job title] staff.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Gathered, sorted, distributed and sent mail and packages.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number][Job title]s.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Maintained professional tone at all times, including during peak rush hours.
Greeted customers, answered general questions and directed to appropriate locations.
01/2010 to 12/2010
Store ManagerTempur-Pedic – North Kansas City, MO,
Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Assessed, optimized and elevated operations to target current and expected demands.
Implemented succession planning by training and developing [Number] associates into leadership positions.
Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
Managed inventory tracking and physical inventory counts to minimize loss.
Increased profits [Number]% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Oversaw POS operations and cash management to reduce errors.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Diminished total loss by [Number]% by implementing effective operational improvements.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Oversaw all store operations while generating $[Amount] in monthly sales.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Corrected operational discrepancies by developing and executing process improvements.
05/2009 to 12/2009
Assistant CookConcordia College – Bakersfield, CA,
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Coordinated average of [Number] to [Number] daily food orders, organizing timely deliveries to each table.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
Education and Training
Expected in 05/2009
High School Diploma: Binger-Oney High School - Binger, OK GPA:
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