Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Enthusiastic office worker bringing expertise in administrative office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing three years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Versatile worker bringing valuable experience in administrative roles, including organizing and phone skills. Possessing uncompromising work ethic, time management, organization and prioritization qualities. Personable administrative worker with extensive experience in sales and customer service. Organized professional with proficiency in boosting productivity and revenue. Seeking to leverage career background to take next step in Receptionist role with dynamic organization. Methodical professional eager to bring strong administrative skills to growing company in need of top-level support. Effectively handling various administrative tasks, including filing and interacting with customers. Diligent and tidy individual with commitment to providing exceptional customer service. Responsible Administrative Assistant possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents. Committed to establishing good rapport with clients of diverse backgrounds.

  • Office equipment operations
  • Meticulous and organized
  • Organization and efficiency
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Flexible
  • PC proficient
  • Service-oriented mindset
  • Professional and polished presentation
  • Security understanding
  • Document control
  • Data entry
  • Multitasking ability
  • Project coordination
Receptionist, 02/2019 to Current
National Lutheran Communities & ServicesStaunton, VA,
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Managed nine-line system to handle more than [Number] incoming calls per day.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Responded to customer concerns and issues by directing calls accordingly.
  • Processed payments for residential rent and updated accounts to reflect balance changes.
  • Answered calls to help over forty-five customers each weekday.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Bank Teller, 07/2016 to 04/2018
Monarch Casino Black HawkBlack Hawk, CO,
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Counted as much as $10,000 in daily funds with manual and machine-assisted methods.
  • Served approximately sixty customers each shift, remaining composed and professional even in high-stress situations.
  • Entered transactions into computer and issued customer receipts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Reconciled cash and checks against computer records at end of shift.
  • Prepared official checks for customer and internal bank needs.
  • Responded and assisted customers with account inquiries and updates.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Assisted customers in bank operations, including accessing safe deposit boxes and ATM operations.
  • Explained bank services, financial products and applicable fees to customers.
  • Processed fifteen customer transactions hourly while demonstrating extreme attention to detail.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Cashier, 06/2012 to 08/2014
Rush EnterprisesSeattle, WA,
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Inspected items for damage and obtained replacements for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Bachelor of Arts: Criminology And Social Justice, Expected in 05/2016
Humboldt State University - Aracata,
Associate of Arts: General Education, Expected in 05/2014
Santa Rosa Junior College - Santa Rosa,

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School Attended

  • Humboldt State University
  • Santa Rosa Junior College

Job Titles Held:

  • Receptionist
  • Bank Teller
  • Cashier


  • Bachelor of Arts
  • Associate of Arts

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