Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Versatile receptionsist offering 8+ years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 150-member staff. Experienced Front Desk professional offering 8+ years of superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service.

  • Customer/Client relations
  • Office administration
  • Security awareness
  • Professional demeanor
  • Travel planning
  • Documentation and reporting
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Conflict Resolution
  • Telephone skills
  • Scheduling
  • Office management
  • Expense reporting
Work History
Receptionist, 11/2018 to Current
National Lutheran Communities & ServicesAnnapolis, MD,
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered incoming calls daily to resolve and issues and schedule appointments.
  • Corresponded with clients through email, telephone or postal mail.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled and confirmed appointments and meetings for Tax preparers.
Hotel Front Desk Clerk/Public Basic Exchange, 04/2019 to 11/2019
Recovery Partners, LlcScottsdale, AZ,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Planned coverage needs and organized services to support incoming special events.
  • Oversaw fast-paced front desk operations at busy resort facility with as many as 800+ nightly guests.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
  • Collaborated with HouseKeeping and Maintenance team members to handle guest requirements from check-in through check-out.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Entered customer data using software and updated information whenever patrons changed rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Promoted hotel brand's loyalty program through Concierge.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
Office Manager, 04/2010 to 10/2018
Genesis CenterCity, STATE,
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Developed standard operating procedures for all administrative employees.
  • Compared vendor prices and negotiated for optimal savings.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Sourced vendors for special project needs and negotiated contracts.
  • Coordinated special projects and managed schedules.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Managed office operations while scheduling appointments for 5 department managers.
High School Diploma: , Expected in 06/2002
Bishopville High School - Bishopville,

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School Attended

  • Bishopville High School

Job Titles Held:

  • Receptionist
  • Hotel Front Desk Clerk/Public Basic Exchange
  • Office Manager


  • High School Diploma

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