Versatile receptionsist offering 8+ years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 150-member staff. Experienced Front Desk professional offering 8+ years of superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service.
Skills
Customer/Client relations
Office administration
Security awareness
Professional demeanor
Travel planning
Documentation and reporting
Multi-Line Telephone Systems
Customer and Client Relations
Conflict Resolution
Telephone skills
Scheduling
Office management
Expense reporting
Work History
Receptionist, 11/2018 to Current National Lutheran Communities & Services – Annapolis, MD,
Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Answered incoming calls daily to resolve and issues and schedule appointments.
Corresponded with clients through email, telephone or postal mail.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Kept reception area clean and neat to give visitors positive first impression.
Scheduled and confirmed appointments and meetings for Tax preparers.
Hotel Front Desk Clerk/Public Basic Exchange, 04/2019 to 11/2019 Recovery Partners, Llc – Scottsdale, AZ,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Planned coverage needs and organized services to support incoming special events.
Oversaw fast-paced front desk operations at busy resort facility with as many as 800+ nightly guests.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
Collaborated with HouseKeeping and Maintenance team members to handle guest requirements from check-in through check-out.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Promoted local entertainment and sporting events and offered details to assist patrons.
Entered customer data using software and updated information whenever patrons changed rooms.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Informed guests of hotel security features and offered details regarding fire and emergency procedures.
Maintained transaction security by verifying payment cards against identification.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Promoted hotel brand's loyalty program through Concierge.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Office Manager, 04/2010 to 10/2018 Genesis Center – City, STATE,
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Developed standard operating procedures for all administrative employees.
Compared vendor prices and negotiated for optimal savings.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Sourced vendors for special project needs and negotiated contracts.
Coordinated special projects and managed schedules.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Managed office operations while scheduling appointments for 5 department managers.
Education
High School Diploma: , Expected in 06/2002 Bishopville High School - Bishopville, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
