- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Versatile receptionsist offering 8+ years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 150-member staff. Experienced Front Desk professional offering 8+ years of superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service.
- Customer/Client relations
- Office administration
- Security awareness
- Professional demeanor
- Travel planning
- Documentation and reporting
- Multi-Line Telephone Systems
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- Customer and Client Relations
- Conflict Resolution
- Telephone skills
- Scheduling
- Office management
- Expense reporting
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Receptionist, 11/2018 to Current
National Lutheran Communities & Services – Annapolis, MD,
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered incoming calls daily to resolve and issues and schedule appointments.
- Corresponded with clients through email, telephone or postal mail.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled and confirmed appointments and meetings for Tax preparers.
Hotel Front Desk Clerk/Public Basic Exchange, 04/2019 to 11/2019
Recovery Partners, Llc – Scottsdale, AZ,
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Planned coverage needs and organized services to support incoming special events.
- Oversaw fast-paced front desk operations at busy resort facility with as many as 800+ nightly guests.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
- Collaborated with HouseKeeping and Maintenance team members to handle guest requirements from check-in through check-out.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Entered customer data using software and updated information whenever patrons changed rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promoted hotel brand's loyalty program through Concierge.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Office Manager, 04/2010 to 10/2018
Genesis Center – City, STATE,
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Developed standard operating procedures for all administrative employees.
- Compared vendor prices and negotiated for optimal savings.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Sourced vendors for special project needs and negotiated contracts.
- Coordinated special projects and managed schedules.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Managed office operations while scheduling appointments for 5 department managers.
High School Diploma: , Expected in 06/2002
Bishopville High School - Bishopville,
GPA:
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