receptionist resume example with 18+ years of experience
Ambitious receptionist offering [Number] years of experience in customer-facing administrative roles. Displaying key strengths in [Skill] and [Skill]. Ready to enhance company image by providing friendly, effective services to [Type] customers. Versatile [Job Title] bringing valuable experience in administrative roles, including [Job title] and [Job title]. Veteran provider of amiable reception services for [Industry]-related organizations. Possessing uncompromising work ethic, time management, organization and prioritization qualities. Results-driven [Job Title] with track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries. Certified Microsoft Office Specialist and professional [Job Title] accomplished in progressive advancement. Recognized for outstanding performance with leading [Industry] companies. Well-versed in building strong rapport with industry leaders and liaising between cross functional teams to achieve project milestones. Primary communications liaison and [Job Title] for corporate-level officers. Comfortable providing external, internal and client-related correspondence. Competent and articulate professional adept in [Software] and [Software] operations and troubleshooting. Primary communications liaison and [Job Title] for corporate-level leadership, external, internal and client-related correspondence. Competent and articulate professional adept in [Software] and [Software] operations and troubleshooting. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Results-driven [Job Title] excels in fast-paced [Type] office environments, client relations and conflict resolution. Knowledgeable in [Industry] terminology, products and services. Eager to offer specialized reception services required by [industry]. Methodical professional eager to bring strong administrative skills to growing company in need of top-level support. Effectively handling various administrative tasks, including [Action] and [Action]. Diligent and tidy individual with commitment to providing exceptional customer service. Executive-level [Job Title] for corporate-level decision-makers. Meticulous and demonstrated success at implementing process improvements in line with company growth objectives. Tech-savvy administrative specialist employs in-depth knowledge of [Area of expertise]. Attentive Receptionist with [Number] years organizing documents, providing administrative support to staff members. Skilled at arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients. Hardworking [Job Title] offering familiarity with [Software] and [Software]. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Cheerful [Job Title] with [Number] years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering [Type] information, supporting colleagues with [Task] and [Task]. Helps customers with routine and challenging needs while remaining professional. Enthusiastic clerical professional with [Number] years of experience helping customers and teammates in [Industry] environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Highly organized and accurate when entering data in [Software] and maintaining filing systems. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. [Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Skill] and [Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.
- Organization and efficiency
- Multi-line telephone skills
- Office equipment operations
- Meticulous and organized
Annapolis, MD, 12/2014 - 12/2019
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Entered data in [Type] software to keep records of [Type] information.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Directed and oversaw office personnel activities.
- Coordinated and communicated with [Number] clients daily to gather pertinent information.
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
- Drafted professional business communication and answered phone calls and emails.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, forward information and complete [Task].
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Documented and routed business correspondence to manage office paperwork.
- Pulled and organized requested documentation.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Signed for packages, recorded deliveries and distributed to personnel.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Kept [Type] offices organized and well-stocked to maximize operational efficiency.
- Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Assisted current and prospective patients with navigating telephone and web-based support systems.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Updated front office phone protocols to increase productivity by [Number]% and decrease customer hold times.
- Addressed information updates by making changes to records in company databse.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
- Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
- Reviewed [Type] and [Type] records to check completeness and verify integrity.
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
- Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
- Reviewed and efficiently processed [Number]+ files each day in busy [Type] environment.
- Made travel arrangements and reservations.
- Budgeted for new office supplies and [Type] equipment maintenance, keeping detailed track of office spending.
- Trained [Number] employees on [Software] and answered employee technological questions.
- Worked with office manager to attain operational goals.
- Prepared detailed [Timeframe] memos for [Number] employees, consistently getting them out on time with high levels of accuracy.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Winchester, VA, 04/2012 - 12/2014
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Entered data in [Type] software to keep records of [Type] information.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed more than [Number] incoming calls per day.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Directed and oversaw office personnel activities.
- Coordinated and communicated with [Number] clients daily to gather pertinent information.
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
- Drafted professional business communication and answered phone calls and emails.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, forward information and complete [Task].
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Documented and routed business correspondence to manage office paperwork.
- Pulled and organized requested documentation.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Determined needs of visitors and provided information or solutions.
- Responded to inquiries and room requests made online, by phone or email.
- Communicated with outside offices to obtain records and transfer files for [Type] needs.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Signed for packages, recorded deliveries and distributed to personnel.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Albuquerque, NM, 02/2001 - 03/2014
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
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Resume Overview
School Attended
- Jackson Memorial High School
Job Titles Held:
- Receptionist
- Receptionist
- Waitress
Degrees
- GED
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