LiveCareer-Resume

receptionist resume example with 1+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Personable and energetic worker committed to delivering excellence in all facets of customer service and administrative support. Organized worker with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Proactive worker with 3 years of experience working in restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.

Skills
  • Customer/Client relations
  • Professional demeanor
  • Customer and Client Relations
  • Memorization and Recall
  • Business operations
  • Database administration
  • Strategic Planning
  • Telephone skills
  • Mail handling
  • Performance improvement
  • Technical Support
  • Security awareness
  • Shorthand writing
  • Conflict Resolution
  • Organization skills
  • Bookkeeping
  • Verbal and written communication
  • Time management
  • Scheduling
  • Expense reporting
  • Sorting and labeling
Work History
01/2020 to 06/2020 Receptionist Pango Group | Palm Springs, CA,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls daily to resolve issues and schedule appointments.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Scheduled and confirmed appointments and meetings.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Balanced availability, customer schedules and maximum load levels when scheduling appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Resolved customer problems and complaints.
12/2018 to 06/2019 Host/Food Runner/Cashier Nordstrom | West Palm Beach, FL,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Served many customers in busy environment.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Answered questions from restaurant patrons regarding menu items.
  • Monitored dining room and guest flow to maximize table usage.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Took information about guests' party size, led to seating, offered menus.
  • Monitored seating area and checked restrooms every 45 minutes to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours and seating.
  • Kept detailed payment records throughout shift to complete cash and card payments daily.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers, handling sales.
  • Checked and restocked server areas and organized and got change for front counter.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Informed servers of newly seated parties for speedy service.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
08/2018 to 01/2019 Host Olive Garden | City, STATE,
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Documented reservations and communicated changes to guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Informed servers of newly seated parties for speedy service.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took information about guests' party size, led to seating, offered menus.
  • Monitored seating area and checked restrooms every 45 minutesto keep spotless.
Education
Expected in 05/2023 to to Associate of Arts | Business University of Central Florida, Orlando, FL, GPA:
Expected in 05/2020 to to High School Diploma | Golden Gate High School, Naples, FL GPA:

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Resume Overview

School Attended

  • University of Central Florida
  • Golden Gate High School

Job Titles Held:

  • Receptionist
  • Host/Food Runner/Cashier
  • Host

Degrees

  • Associate of Arts
  • High School Diploma

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