LiveCareer-Resume

receptionist resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Detail-oriented Restaurant General Manager with 35 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

Skills
  • Meticulous and organized
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Organization and efficiency
  • Service-oriented mindset
  • Multitasking and prioritization
  • Document control
Experience
05/2019 to Current
Receptionist Ratner Springfield, IL,
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Coordinated and communicated with up to 30 clients daily to gather pertinent information.
  • Managed 5-line system to handle more than 40 to 50 incoming calls per day.
05/2015 to 10/2017
Front Desk Associate Hand & Stone Miami Lakes, FL,
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Greeted, registered and assigned guests to rooms.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Responded to inquiries and room requests made online, by phone or email.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Personally addressed and welcomed up to 100 guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
  • Contacted customers and guests to confirm reservations.
02/2006 to 03/2014
Restaurant General Manager Sonic Rowlett, TX,
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Conducted 6 month performance reviews to organize training and development for staff.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Reduced process lags by effectively managing 35 associates to ensure optimal productivity.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
04/2002 to 04/2006
Restaurant General Manager Sonic Salida, CO,
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Managed a busy and highly-popular Quick Service restaurant with 25 waitstaff.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Education and Training
Expected in 05/1986
BBA: Business Administration And Management
Baker College - Flint, MI
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Baker College

Job Titles Held:

  • Receptionist
  • Front Desk Associate
  • Restaurant General Manager
  • Restaurant General Manager

Degrees

  • BBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: