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receptionist assistant resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

High-energy Receptionist Assistant with top-notch clerical abilities and great people skills. Enthusiastic about helping staff and guests with diverse needs. Maintains impeccable files and protects information security. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused Receptionist with over 10 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

And over 30+ years of medical records experience background. Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 25 years of hands-on experience in administrative roles. Knowledgeable Receptionist skilled in administrative support and customer service. Bring years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Attention to Detail
  • Verbal and Written Communication
  • Time Management
  • Treatment Documentation
  • Interpersonal Communication
  • Information Classification
  • Office Health Records Preparation
  • Patient Medical Records Maintenance
  • Appointment Scheduling
  • Information Sourcing
  • Coordinating Forms
  • Faxing Orders
  • Unit Administrative Support
  • Records Scanning
  • Customer Service
  • Taking Client Histories
  • Administrative Support
  • Medical Report Preparation
  • Medical Charting
  • Detail-Oriented
  • Problem-Solving
  • Medical Recordkeeping
  • Supply Ordering
  • Medical Terminology
  • Replenishing Inventory
  • Documentation Skills
  • Calendar and Appointment Management
  • Medical Records Verification
  • Office Coordination
  • Employee Scheduling
  • Scheduling Tests and Procedures
  • Patient Health Information Access
  • Outpatient Procedures
  • HIPAA Compliance
  • Patient Referral
  • Met the needs of the patients
Experience
03/2018 to Current Receptionist Assistant Peace Health | Ketchikan, AK,
  • Greeted customers, delivery persons and official representatives.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Displayed professional standards at reception desk to impress visitors.
  • Operated multi-line telephone system to handle high volume of daily calls to various department heads office.
  • Obtain payments from clients to give to business office manager.
  • Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Reported suspicious individuals to supervisor.
03/2018 to 09/2019 Staffing Coordinator, Nursing Administration Livongo Health, Inc. | Thousand Oaks, CA,
  • Coordinated and planned work shift schedules according to availability.
  • Maintained availability of professional talent needed to meet business objectives.
  • Worked with human resources teams to align staffing decisions with regulatory standards.
  • Informed job applicants of duties and responsibilities.
  • Analyzed employment-related data and prepared reports.
04/2015 to 11/2018 Medical Records Coordinator Corizon Health, Inc. | Hanover, MD,
  • Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
  • Arranged and managed medical record filing, retrieval and transfers per established guidelines.
  • Evaluated the quality and integrity of electronic chart data.
  • Developed and maintained clear policies for every step of medical record creation, validation and filing.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Scanned and validated medical records for upload.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Supported administration staff with records requests to support patient care.
  • Tracked and processed release of information requests.
  • Scanned incoming documentation.
  • Kept department clean, organized and professional.
  • Observed confidentiality and safeguarded all patient-related information.
  • Pulled patient charts for upcoming appointments.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Obtained information by contacting appropriate personnel or patients.
  • Consolidated diverse medical records.
  • Purged outdated files.
04/2001 to 06/2011 MED RECORD CLERK, UNIT CLERK SECRETARY,RECEPTIONIS MARINER HEALTH OF CATONSVILLE | City, STATE,
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Scanned and validated medical records for upload.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Pulled patient charts for upcoming appointments.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Supported administration staff with records requests to support patient care.
  • Scanned incoming documentation.
  • Kept department clean, organized and professional.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Tracked and processed release of information requests.
  • Purged outdated files.
  • Obtained information by contacting appropriate personnel or patients.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Scheduled and confirmed appointments.
  • Prepared charts for outpatient and inpatient services.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phones to transfer calls or relay messages to patients or staff.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
  • Requested or communicated patient information, exercising hospital privacy policies.
  • Organized ordered medical tests, sample collection and patient transportation.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Participated with health care team to deliver quality and customer-focused health care to patients.
  • Coordinated supply replenishment to meet expected unit demands.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments and meetings for management team.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Reported suspicious individuals to supervisor.
04/1995 to 09/1998 Medical Records Clerk BALTIMORE MEDICAL SYSTEMS | City, STATE,
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Pulled patient charts for upcoming appointments.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Supported administration staff with records requests to support patient care.
  • Kept department clean, organized and professional.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Tracked and processed release of information requests.
  • Observed confidentiality and safeguarded all patient-related information.
  • Obtained information by contacting appropriate personnel or patients.
  • Purged outdated files.
  • Consolidated diverse medical records.
  • Pulled patient records and transferred information to appropriate parties.
  • Released information to persons or agencies according to regulations.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Safeguarded medical records to maintain patient confidentiality.
  • Set up patient charts and documented information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Purged inactive files and destroyed obsolete files following procedures.
  • Located and retrieved files, assisting public with general information.
  • Ordered and restocked supplies in line with budget limits and office needs.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
02/1980 to 10/1995 MEDICAL RECORDS CLERK/Receptionist BALTIMORE CITY HOSPITAL | City, STATE,
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Pulled patient charts for upcoming appointments.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Supported administration staff with records requests to support patient care.
  • Scanned incoming documentation.
  • Kept department clean, organized and professional.
  • Observed confidentiality and safeguarded all patient-related information.
  • Tracked and processed release of information requests.
  • Purged outdated files.
  • Consolidated diverse medical records.
  • Released information to persons or agencies according to regulations.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Safeguarded medical records to maintain patient confidentiality.
  • Set up patient charts
  • Processed patient admission and discharge documents.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Purged inactive files and destroyed obsolete files following procedures.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Compiled and coded patient data using standard classification systems.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
Education and Training
Expected in 06/1977 to to High School Diploma | Lake Clifton Sr. High, 2801 St. Lo Dr. Baltimore, Md, GPA:
Expected in to to | Data Processing Inst., Baltimore, MD GPA:

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Resume Overview

School Attended

  • Lake Clifton Sr. High
  • Data Processing Inst.

Job Titles Held:

  • Receptionist Assistant
  • Staffing Coordinator, Nursing Administration
  • Medical Records Coordinator
  • MED RECORD CLERK, UNIT CLERK SECRETARY,RECEPTIONIS
  • Medical Records Clerk
  • MEDICAL RECORDS CLERK/Receptionist

Degrees

  • High School Diploma

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