Attentive Receptionist with [Number] years organizing documents, providing administrative support to staff members. Skilled at arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients. Responsible [Job Title] possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds. Results-driven [Job Title] with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in [Industry] terminology, products and services to effectively address and respond to public and personnel inquiries.
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- Entered data in [Type] software to keep records of [Type] information.
- Organized and updated [Timeframe] schedules and monthly calendar obligations for various levels of management and staff.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number] [Job title]s.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Created professional memoranda, letters and [Type] copy for [Job title]s, meeting expected deadlines for distribution.
- Rendered information to callers and drafted office emails.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Worked with supervisory medical staff to review cases and improve care.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Tracked and reported clients' progress based on observations and conversations.
- Transported patients to and from medical, dental and personal care appointments.
- Administered necessary medications as directed by care plan.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Operated cash register, collected payments and provided accurate change.
- Received and accurately processed customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Educated customers on beverage menu items and provided samples of daily brews.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Developed knowledge of [Location] teas, including growing practices and flavor profiles.
- Greeted guests with pleasant smile and superior customer service.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
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Resume Overview
School Attended
- Maricopa Community Colleges - Scottsdale Community College
Job Titles Held:
- Receptionist/Assistant Escrow Officer
- Home Care Assistant
- Barista
Degrees
- Some College (No Degree)
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