receptionist assistant resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
I am well organized and able to handle and prioritize workloads. I have strong verbal and writing skills including interpersonal skills. I am passionate about the work and customer service I do in helping people. I am also tech savvy and proficient in beginner Excel and Microsoft Word along with being very detailed oriented. My goal is to further my career and the goals I have set for myself. Personable and dedicated Customer Service Representative with extensive experience in health and law industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Administrative Support
Scheduling and Calendar Management
Computer Proficiency
Positive Attitude and Energetic
Attention to Detail
Courteous and Professional
Prioritization and Time Management
Multi-Line Phone Systems
Visitor and Customer Relations
CA Life and Health Agent State license: 4101765
Verbal and Written Communication
Customer Service-Oriented
Multitasking and Prioritization
Reliable and Punctual
Team Collaboration
Basic Math
Intuit QuickBooks
Arranging travel
Office Supply Management
Multi-Line Telephone Skills
Meticulous and Organized
Organization and Efficiency
Office Equipment Operations
Experience
Receptionist Assistant, 04/2012 to 05/2013 Aimbridge Hospitality – Kingsland, GA,
Maintained order and cleanliness of reception area for professional and inviting atmosphere
Managed multi-line telephone system and greeted claimants during office visits
Managed multiple tasks and met time-sensitive deadlines
Confirmed appointments, communicated with clients and updated client records
Answered central telephone system and directed calls accordingly
Prepared, collected and distributed outgoing and incoming mail and packages
Communicated with individuals entering building to boost security, assist visitors and keep visitor log
Greeted numerous visitors, vendors and interview candidates
Organized electronic and hard copy filing systems for easy retrieval of documents and information
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
Scheduled and confirmed appointments and meetings for senior management team
Sorted, received and distributed mail correspondence between departments and personnel
Provided clerical support to company employees by copying, faxing and filing documents.
Worker, 07/2010 to 05/2013 Simpson County School District – Mendenhall, MS,
Offered exceptional customer service to all guests.
Receptionist Assistant, 07/2010 to 01/2011 Brp Group, Inc. – Bellingham, WA,
Maintained order and cleanliness of reception area for professional and inviting atmosphere
Answered central telephone system and dire
Managed multi-line telephone system and greeted claimants during office visits
Prepared, collected and distributed outgoing and incoming mail and packages
Greeted numerous visitors, vendors and interview candidates
Organized electronic and hard copy filing systems for easy retrieval of documents and information
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
Corresponded with clients through email, telephone or postal mail
Scheduled and confirmed appointments and meetings for senior management team
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Maintained building security by monitoring logbook and issuing visitor badges.
Data Entry Clerk, 07/2010 to 11/2010 GES – City, STATE,
Entered numerical data into databases with speed and accuracy using 10-key pad
Compiled data and reviewed information for accuracy prior to input
Located and corrected data entry errors and reported to management
Outlined appropriate processes and procedures to fulfill and complete inquiries
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
Created reports based on up-to-date data to inform business decisions
Sorted documents and maintained organized filing process
Reviewed completed work for compliance with regulations
Documents completed work in appropriate logbooks
Completed data entry tasks with accuracy and efficiency.
Medical Biller and Coder, 10/2008 to 02/2009 CA Med – City, STATE,
Reviewed patient charts to better understand health histories, diagnoses and treatments
Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records
Interacted with physicians and other healthcare staff to ask questions regarding patient services
Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
Benefits Administrator, 02/1998 to 04/2007 Southwest Administrators – City, STATE,
Reviewed benefits paperwork for accuracy and completeness
Preparing files for scanning in the WCT Pension Department
Updating eligibility for members and their pension benefits for retirement
Resolved issues and inquiries from plan participants regarding health and welfare benefits
Located providers for all company benefits, including medical, dental and life
Managed continuous enrollment processes, as well as yearly enrollment periods
Observed strict procedures to maintain data and plan participant confidentiality
Checked employees' benefits enrollment for accuracy and inputted all data into Oracle
Processed monthly remittance and reconciliation for various benefit plans
Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options
Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
Expedited benefit delivery by establishing working relationships with benefit providers
Education and Training
Bachelor of Science: Human Services, Expected in 04/2022 to Indiana Tech Law School - Fort Wayne, IN GPA:
: Criminal Justice, Expected in to East Los Angeles College - Monterey Park, CA GPA:
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