RECEPTIONIST/ ASSISTANT Resume Example
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RECEPTIONIST/ ASSISTANT
Summary
Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting. Who always has an upbeat attitude with a true love for what I do and you will never find me without a smile on my face.
Skills
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Experience
Christ Hospital | Mason , OHRECEPTIONIST/ ASSISTANT01/2011 - 01/2020
- Registered all new patients according to established office protocols.
- Assisted patients to complete all necessary forms and documentation.
- Verified and updated patient information.
- Informed patients of dental office procedures and policy.
- Moved patients through appointments as scheduled.
- Entered all relevant patient information into data system.
- Maintained and manage patient records in compliance with privacy and security regulations.
- Answered and manage incoming calls.
- Responded and comply to requests for information.
- Scheduled patient appointments.
- Confirmed upcoming appointments and recalls according to office protocol.
- Checked-daily appointment schedule.
- Arranged patient charts for next day appointments.
- Handled cancellations and no shows.
- Dispatched lab work appropriately.
- Collected and received payments from patients at time of treatment.
- Informed patients of financial treatment plan options.
- Arranged payment schedule with patients.
- Prepared and mail billing statements.
- Prepared claim forms for dental insurance.
- Arranged supporting documents for insurance claims.
- Sorted and distribute incoming and outgoing post.
- Monitored and maintain inventory of dental office supplies.
- Updated patient education materials.
- Maintained a professional reception area.
- Safeguarded patient privacy and confidentiality
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 18 individuals.
- Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
- Processed payments and updated accounts to reflect balance changes.
- Responded to customer concerns and issues by taking action and problem solving.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Coordinated and communicated with 50 clients daily to gather pertinent information.
- Checked any and all documents for proper formatting, grammar and spelling with spell check.
The Villages At Norris Lake | City , STATEBrokers Assistant/Receptionist01/2005 - 01/2009
- Wrote accurate orders to manage transfers, verified transactions and maintained thorough records.
- Planned and executed corporate meetings, lunches and special events for groups of 12+ employees.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Worked with closing department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency
- Resolved office issues quickly by implementing a grievance/ suggestion box that was not to tell on one another out but-provide a chance for all individuals to have a voice and tell me how I could do my job better. which inevitably made others follow along. Not only did we get a good laugh at times it opened up communication between us all.
- Improved customer retention by 25%.
- Consulted with customers to discuss market information.
- Provided IT and software trouble-shooting support to rest of the organization.
- Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations.
Land Resource Company Llc | City , STATEGrey Rock
- Using a multi line telephone system.
- Individuals that inquired about the our properties would automatically be greeted by myself.
- I would take down there email and mailing address.
- Then I would begin entering them onto the database and added to an excel spread sheet once that was complete I would begin to build there information packet.
- This packet was ta once that was complete it would begin to build
- There information packet was tailored to the individual along with our mission statement, photos, and lots available for purchase.
- I would use the digital postal scale to weigh the mail and print out the label and send it out the same day the inquiry was made.
- Depending on there eagerness to see our properties I would then present it to our brokers to organize a meet and greet when I would then also attend and take detailed notes.
- Every so many weeks each one of the 19 land resource company's would host an event that was exactly one million dollars per event.
- During these events, anyone that showed interest in our properties would be invited to all inclusive weekend on us.
- Where we would organize there transportation to and from the hotel to the event and lot location.
- We took care of there food while visiting.
- These weekends included a trip to the Baltimore house and dinner on the Baltimore house grounds with live entertainment followed by areal views of the property the following day along with a walk thru of our HGTV dream home.
- I personally would organize these events for 750 individuals.
- The events were organized by myself along with my other co workers.
- They were quite elaborate each one had a budget of a million dollars per event.
- Mission statement, photos, and lots available for purchase.
- I would use the digital postal scale to weigh the mail and print out the label and send it out the same day the inquiry was made.
- Depending on there eagerness to see our properties I would then present it to our brokers to organize a meet and greet when I would then also attend and take detailed notes.
- Every so many weeks each one of the 19 land resource company's would host an event that was exactly one million dollars per event.
- During these events, anyone that showed interest in our properties would be invited to all inclusive weekend on us.
- Where we would organize there transportation to and from the hotel to the event. (Biltmore house)
- We took care of there food while visiting.
- These weekends included a trip to the Biltmore house and dinner on the house grounds with live entertainment followed by areal views of the property the following day along with a walk thru of our HGTV dream home.
- Selected décor and event materials fitting clients' requests and vision.
- Scheduled and booked reservations, managed transportation and secured venues for events with up to 800 participants.
- Organized all event logistics and operations, including facility selection, pricing, transportation, accommodations, food and beverage selections and audio-visual arrangements.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Supervised event logistics for large-scale corporate events.
- Trained customer service, marketing and sales teams for events.
- Recommended money-saving strategies for events to bring costs within budget.
- Initiated negotiations with vendors and subcontractors to maintain a million dollar event budget.
- Organized corporate luncheons, dinners, conferences and special events.
- Grew revenues $3 billion in 5 yrs by closing on leads generated from special events.
- Managed event logistics, including venue scheduling, accommodations and menu and beverage offerings.
Matt Stevens (metal Roof Installation) | City , STATEAssistant01/2015 - 06/2020
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Arranged domestic and international travel, hotel and transportation needs for staff.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Tracked expenses and documented records using quickbooks, and excel to improve financial flow.
- Restocked office and break room supplies to maximize team productivity.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Drafted professional business documents, such as invoices and receipts for various managers and executives.
- Assisted organizational efforts by filing, entering data and answering phones.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Listened to customer to ascertain need, make recommendations and explain applicable promotions and opportunities.
- Coordinated paperwork to facilitate smooth and efficiency.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Helped individuals understand how there insurance company could actually pay for the repairs.
- Provided quick turnaround time when customers called with questions, usually within Minutes.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Guided administrative and professional staff through computer and software problems. Without pay!!!!
- This business belongs to my now X husband and to be honest I'd love nothing more than to see him fall on his behind.
Education and Training
McDowell High School, McDowell High School | CityHigh School Diploma06/2003
- 4.3 GPA
- Ranked in Top 1% of class
- Completed coursework in Advanced English,AG Computer science and Economics
- I speak an ideal amount of Spanish. Went to an elementary school that taught us both language.
Purdue University - North Central | City, StateSome College (No Degree) in Administrative Assistance And Secretarial Science
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School Attended
- McDowell High School, McDowell High School
- Purdue University - North Central
Job Titles Held:
- RECEPTIONIST/ ASSISTANT
- Brokers Assistant/Receptionist
- Grey Rock
- Assistant
Degrees
- High School Diploma
Some College (No Degree) in Administrative Assistance And Secretarial Science
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