RECEPTIONIST/ ASSISTANT Resume Example BOB L HARRIS DDS PA

RECEPTIONIST/ ASSISTANT

Summary

Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting. Who always has an upbeat attitude with a true love for what I do and you will never find me without a smile on my face.

Skills

I personally would organize these events for 750 individuals. The events were organized by myself along with my other co
Workers. They were quite elaborate each one had a budget of a million dollars per event.
Word, Excel, Outlook, Powerpoint, SharePoint
Database management
Calendar management
Quickbooks and Xerox
Proficiency with photocopiers, scanners, and projectors
Accurate data entry
Inventory and supply management
Editing and Proofreading
Billing and record-keeping
Communication (written and verbal)
Prioritization and problem-solving
Organization and planning
Research and analysis
Attention to detail
Customer service
Phone Etiquette
Discretion
Emotional Intelligence
Responsibility
Teamwork and delegation
Management and training
Flexibility and efﬁciency
Microsoft Word, Excel, Outlook, Powerpoint, SharePoint.
Database management.
Calendar management.
Quickbooks and Xero.

Proficiency with photocopiers, scanners, and projectors.
Accurate data entry.
Inventory and supply management.
Editing and Proofreading
Customer Relationship Management (CRM)
Attention to detail, CRM, Editing, Excel, Next, Quickbooks, Sheet
Billing, Customer Relationship Management, Email, Mail, Persuasion, Reception, Teamwork
Budget, Customer service, Forms, Outlook, Photocopiers, Record-keeping, Phone Etiquette
Charts, Data entry, Insurance, Powerpoint, Problem-solving, Research, Telephone
Closing, Database management, Inventory, Word, Proofreading, Selling, Time management
Cold-calling, Database, Notes, Microsoft Word, Protocols, Scanners, Transportation
COM, Documentation, Materials, Negotiation, Public speaking, Spread, Written
Organization and efficiency
Business operations understanding
Recordkeeping and bookkeeping
Office equipment operations
Meticulous and organized
Multitasking ability
Flexible
Document control
Technologically savvy
Service-oriented mindset
Security understanding
Data entry
PC proficient
Project coordination
Correspondence management
Certified Microsoft Office Specialist

Experience

BOB L HARRIS DDS PA | Asheville, NCRECEPTIONIST/ ASSISTANT01/2011 - 01/2020

Registered all new patients according to established ofﬁce protocols.
Assisted patients to complete all necessary forms and documentation.
Veriﬁed and updated patient information.
Informed patients of dental ofﬁce procedures and policy.
Moved patients through appointments as scheduled.
Entered all relevant patient information into data system.
Maintained and manage patient records in compliance with privacy and security regulations.
Answered and manage incoming calls.
Responded and comply to requests for information.
Scheduled patient appointments.
Confirmed upcoming appointments and recalls according to office protocol.
Checked-daily appointment schedule.
Arranged patient charts for next day appointments.
Handled cancellations and no shows.
Dispatched lab work appropriately.
Collected and received payments from patients at time of treatment.
Informed patients of ﬁnancial treatment plan options.
Arranged payment schedule with patients.
Prepared and mail billing statements.
Prepared claim forms for dental insurance.
Arranged supporting documents for insurance claims.
Sorted and distribute incoming and outgoing post.
Monitored and maintain inventory of dental office supplies.
Updated patient education materials.
Maintained a professional reception area.
Safeguarded patient privacy and confidentiality
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 18 individuals.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
Processed payments and updated accounts to reflect balance changes.
Responded to customer concerns and issues by taking action and problem solving.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Coordinated and communicated with 50 clients daily to gather pertinent information.
Checked any and all documents for proper formatting, grammar and spelling with spell check.

The Villages at Norris Lake | Marion, Tennessee, North CarolinaBrokers Assistant/Receptionist01/2005 - 01/2009

Wrote accurate orders to manage transfers, verified transactions and maintained thorough records.
Planned and executed corporate meetings, lunches and special events for groups of 12+ employees.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Worked with closing department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency
Resolved office issues quickly by implementing a grievance/ suggestion box that was not to tell on one another out but-provide a chance for all individuals to have a voice and tell me how I could do my job better. which inevitably made others follow along. Not only did we get a good laugh at times it opened up communication between us all.
Improved customer retention by 25%.
Consulted with customers to discuss market information.
Provided IT and software trouble-shooting support to rest of the organization.
Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations.

Land resource company llc | Lake Lure, North CarolinaGrey Rock

Using a multi line telephone system.
Individuals that inquired about the our properties would automatically be greeted by myself.
I would take down there email and mailing address.
Then I would begin entering them onto the database and added to an excel spread sheet once that was complete I would begin to build there information packet.
This packet was ta once that was complete it would begin to build
There information packet was tailored to the individual along with our mission statement, photos, and lots available for purchase.
I would use the digital postal scale to weigh the mail and print out the label and send it out the same day the inquiry was made.
Depending on there eagerness to see our properties I would then present it to our brokers to organize a meet and greet when I would then also attend and take detailed notes.
Every so many weeks each one of the 19 land resource company's would host an event that was exactly one million dollars per event.
During these events, anyone that showed interest in our properties would be invited to all inclusive weekend on us.
Where we would organize there transportation to and from the hotel to the event and lot location.
We took care of there food while visiting.
These weekends included a trip to the Baltimore house and dinner on the Baltimore house grounds with live entertainment followed by areal views of the property the following day along with a walk thru of our HGTV dream home.
I personally would organize these events for 750 individuals.
The events were organized by myself along with my other co workers.
They were quite elaborate each one had a budget of a million dollars per event.
Mission statement, photos, and lots available for purchase.
I would use the digital postal scale to weigh the mail and print out the label and send it out the same day the inquiry was made.
Depending on there eagerness to see our properties I would then present it to our brokers to organize a meet and greet when I would then also attend and take detailed notes.
Every so many weeks each one of the 19 land resource company's would host an event that was exactly one million dollars per event.
During these events, anyone that showed interest in our properties would be invited to all inclusive weekend on us.
Where we would organize there transportation to and from the hotel to the event. (Biltmore house)
We took care of there food while visiting.
These weekends included a trip to the Biltmore house and dinner on the house grounds with live entertainment followed by areal views of the property the following day along with a walk thru of our HGTV dream home.
Selected décor and event materials fitting clients' requests and vision.
Scheduled and booked reservations, managed transportation and secured venues for events with up to 800 participants.
Organized all event logistics and operations, including facility selection, pricing, transportation, accommodations, food and beverage selections and audio-visual arrangements.
Designed and maintained spreadsheets documenting vendor, facility and guest information.
Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
Supervised event logistics for large-scale corporate events.
Trained customer service, marketing and sales teams for events.
Recommended money-saving strategies for events to bring costs within budget.
Initiated negotiations with vendors and subcontractors to maintain a million dollar event budget.
Organized corporate luncheons, dinners, conferences and special events.
Grew revenues $3 billion in 5 yrs by closing on leads generated from special events.
Managed event logistics, including venue scheduling, accommodations and menu and beverage offerings.

Matt Stevens (metal roof installation) | Old Fort , NCAssistant01/2015 - 06/2020

Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
Arranged domestic and international travel, hotel and transportation needs for staff.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Tracked expenses and documented records using quickbooks, and excel to improve financial flow.
Restocked office and break room supplies to maximize team productivity.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Drafted professional business documents, such as invoices and receipts for various managers and executives.
Assisted organizational efforts by filing, entering data and answering phones.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Listened to customer to ascertain need, make recommendations and explain applicable promotions and opportunities.
Coordinated paperwork to facilitate smooth and efficiency.
Conducted research using various media sources to obtain relevant data for staff requirements.
Engaged customers and provided high level of service by carefully explaining details about documents.
Helped individuals understand how there insurance company could actually pay for the repairs.
Provided quick turnaround time when customers called with questions, usually within Minutes.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Guided administrative and professional staff through computer and software problems. Without pay!!!!
This business belongs to my now X husband and to be honest I'd love nothing more than to see him fall on his behind.

Education and Training

McDowell High School, McDowell High School | Marion, NCHigh School Diploma06/2003

4.3 GPA
Ranked in Top 1% of class
Completed coursework in Advanced English,AG Computer science and Economics
I speak an ideal amount of Spanish. Went to an elementary school that taught us both language.

Purdue University - North Central | Westville, INSome College (No Degree) in Administrative Assistance And Secretarial Science

Resume Overview

Companies Worked For:

BOB L HARRIS DDS PA
The Villages at Norris Lake
Land resource company llc
Matt Stevens (metal roof installation)

School Attended

McDowell High School, McDowell High School
Purdue University - North Central

Job Titles Held:

RECEPTIONIST/ ASSISTANT
Brokers Assistant/Receptionist
Grey Rock
Assistant

Degrees

High School Diploma
Some College (No Degree) in Administrative Assistance And Secretarial Science

RECEPTIONIST/ ASSISTANT Resume Example

Resume Score: 80%

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