receptionist assistant resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

  • Bilingual (English/Arabic)
  • Basic Computer Skills (Word/Excel/PowerPoint)
  • Great Communication Skills
  • Medical terminology
  • Public speaking
  • Organization and efficiency
  • Multi-line telephone skills
  • Office equipment operations
  • Data entry
  • Flexible
  • PC proficient
  • Multitasking and prioritization
  • Security understanding
  • Document control
  • Correspondence management
  • Professional and polished presentation
01/2018 to 03/2020
Receptionist Assistant Chyten Test Preparation, Inc. Newton, MA,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Processed payments and updated accounts to reflect balance changes.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Entered data in EHR software to keep records of patient information.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Scheduled and confirmed appointments.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Rendered information to callers and drafted office emails.
10/2017 to 10/2018
Tutor St Luke's University Health Network Walnutport, PA,
  • Participated in professional development opportunities to expand knowledge and skill set.
  • Obtained feedback from parents to develop tutoring sessions focused on enhancing student learning.
  • Completed logs and updated student documents for institutional and personal recordkeeping.
  • Monitored students' math skills using progress assessment tools.
  • Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement.
  • Reinforced classroom learning with additional discussion and specially prepared problems.
  • Provided test preparation support for routine, standardized and college entrance examinations.
  • Mentored new tutors and coached on successful tutoring strategies.
  • Analyzed effectiveness of tutoring program and implemented appropriate teaching methods to help students succeed.
  • Guided students through various steps in writing process including, brainstorming, researching, outlining, writing, revising and publishing.
  • Organized fun, educational activities which allowed students to boost literacy and fluency skills through interactive learning.
  • Utilized effective reading, active listening and writing skills at all times.
  • Organized tutoring environment to promote productivity and learning.
  • Obtained feedback from students and parents to use in development of lesson plans.
  • Discussed studying strategies and recommended courses of action to help students meet writing goals.
  • Conducted quarterly assessments to determine progress and establish updated learning goals.
  • Answered email message and telephone calls to provide quick assistance.
  • Reviewed, evaluated and marked assignments and examinations.
  • Developed training materials, such as handouts, study materials and quizzes.
  • Consulted with parents and provided written progress reports during scheduled conferences.
  • Collaborated with students, parents, teachers and school administrators to determine students' needs and develop effective tutoring strategies.
  • Prepared for tutoring appointments by learning about key topics and planning out structured activities.
  • Attended training and development courses to improve service offerings.
01/2017 to 03/2018
Medical Assistant St Luke's University Health Network Bethlehem, PA,
  • Tasks included; taking Vital signs and recording, making phone calls, updated patient charts, recorded patient’s medical background and performed immunization shots.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Measured patient peak flows to improve workflow efficiency.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
09/2015 to 12/2016
Medical Assistant Chase Pediatrics City, STATE,
  • The tasks performed included; greeting patients, taking vital signs, blood pressure, charting, and answering phone calls, performing a hearing and vision tests.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Scheduled appointments for patients via phone and in person.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Education and Training
Expected in 06/2021
Bachelor of Science: Biological Science Studies, Psychological Studies
University Of Michigan - Dearborn - Dearborn, MI
  • Major in Biological and Behavioral Studies
  • Minor in Psychology
  • Completed coursework in Microbiology, Anatomy and physiology, Organic chemistry, and psychology courses.
Expected in 01/2017
Associate of Applied Science: General Studies
Associates Henry Ford College - Dearborn, MI,
  • Dean's List Honoree
  • Completed coursework in Biology, computer science, and statistics
  • Enrolled and completed the Nurse Assistant program.
  • Completed internship at Madison Heights Assisted living facility.
Expected in 06/2013
High school Diploma: Medical Assistant
Michael Berry Career Center - Ann Arbor, MI,
  • Clinical Medical Assistant-Skills acquired include: medical and surgical asepsis and infection control, OSHA and HIPPA standards, venipuncture, injections and medical terminology.
  • Attended an Allied Health class, which consisted of Clinical Rotations and hands on experience.
  • Completed coursework in the Medical Assistant program, and Allied Health program.
  • Completed externship in The Henry Ford Health System, in the Dialysis and OB/GYN departments.
Expected in
High School Diploma:
ClaireFordson High School - Dearborn, MI
Expected in 10/2024
Master of Science: Healthcare Administration
University Of Detroit Mercy - Detroit, MI

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Resume Overview

School Attended

  • University Of Michigan - Dearborn
  • Associates Henry Ford College
  • Michael Berry Career Center
  • ClaireFordson High School
  • University Of Detroit Mercy

Job Titles Held:

  • Receptionist Assistant
  • Tutor
  • Medical Assistant
  • Medical Assistant


  • Bachelor of Science
  • Associate of Applied Science
  • High school Diploma
  • High School Diploma
  • Master of Science

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