Receptionist Assistant Resume Example Aarp Senior Community Services

RECEPTIONIST ASSISTANT

Professional Summary

Experienced Apartment Manager with over 30 years of experience in Apartment Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Office administration
Multi-line telephone systems
Customer and client relations
Travel planning
Scheduling

Documentation and reporting
Professional demeanor
Accounts payable and receivable
Staff management

Work History

Receptionist Assistant, 07/2019 to Current
Aarp Senior Community Services – San Antonio, TX

Greeted numerous visitors, including VIPs, vendors and interview candidates.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.

Childcare Teacher, 08/2014 to 05/2019
Our Lady Of Prupetual Help Child Development – Selma, TX

Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
5 years daycare supervisory experience.
Built constructive and open relationships with families with forthright yet friendly communication.
Organized and engaged in recreational activities such as games and puzzles.
Allowed for ample outdoor recreation time to support physical development.
Encouraged good behaviors using positive reinforcement methods.
Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
Engaged with children on individual basis to build positive relationships and promote learning.
Communicated openly with children's parents about daily activities and behaviors.

Apartment Manager, 01/2008 to 01/2012
Pinnacle Management Group – San Antonio, TX

Handled disciplinary actions, performance appraisals and terminations of company staff.
Established strong, professional relationships with Staff and residents by promoting team collaboration and delivering exemplary service.
Oversaw and enhanced work of Office and Maintenance team members to promote optimal efficiency and obtain necessary results.
Developed and executed plan to achieve and maintain98% or better rate of occupancy.
Maximized rental income while minimizing expenses through effective planning and control.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Delivered emergency 24-hour on-call service for tenants on building issues.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Analyzed and evaluated monthly and quarterly financial statements.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Administered property-related budgets, reviewed invoices and tracked costs.
Maintained sufficient number of units market-ready at all times.
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Education

High School DiplomaT Roosevelt - San Antonio, TX

San Antonio College - San Antonio, TX

Resume Overview

Companies Worked For:

Aarp Senior Community Services
Our Lady Of Prupetual Help Child Development
Pinnacle Management Group

School Attended

T Roosevelt
San Antonio College

Job Titles Held:

Receptionist Assistant
Childcare Teacher
Apartment Manager

Degrees

High School Diploma

Receptionist Assistant Resume Example

Resume Score: 80%

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