Receptionist Assistant resume example

Assisted veterinarians and technicians with exams, procedures and X-rays.

• Maintained and sterilized surgical instruments and equipment.
• Cleaned and prepared treatment areas and exam rooms.
• Restrained animals of different sizes and temperaments during appointments.
• Administered medications to animals under supervision.
• Aided with routine diagnostic tests by running bloodwork and reading fecal tests.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Answered owner animal health questions and advised on best care practices.
• Assisted senior staff with blood analyses and physical assessments.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Administered medications to animals in treatment and documented changes in condition.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Collected patient biopsies and blood samples for laboratory analysis.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Educated clients on post-surgical care and nutrition.
• Euthanized terminally ill patients.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Collected and prepared specimens and samples for outside laboratory analysis.
• Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
• Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
• Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
• Removed partially exposed foreign objects from skin and feet.
• Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
• Managed medical intervention and therapy for animals in collaboration with Highland Veterinary Clinic.
• Bathed and dipped dogs afflicted with parasitic infections and applied specific medications for itch relief.
• Aided veterinary surgeon with spay and neuter surgeries and procedures for domestic and exotic species with complex requirements.

• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
• Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
• Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Kept animal coats clean and healthy with regular washing, grooming and trimming.
• Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
• Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
• Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
• Cared for sick or injured animals by seeking out veterinary care and notifying owners.
• Collected animal waste produced on walks and discarded in trash or approved receptacles.
• Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
• Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
• Fed, walked and bathed animals.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
• Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
• Worked 8 to 12-hour shifts with oversight of 10 animals in kennels or holding pens.
• Boosted animal health for dogs and cats by carrying out optimal feeding and watering schedule.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.