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receptionist assistant resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Attentive, organizing documents, providing administrative support to staff members. Skilled at arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills
  • Meticulous and organized
  • Multi-line telephone skills
  • Organization and efficiency
  • Recordkeeping and bookkeeping
  • Multitasking and prioritization
  • Tech-savvy
  • Service-oriented mindset
  • Office equipment operations
  • Data entry
  • Technologically savvy
  • Flexible
  • Professional and polished presentation
Experience
02/2020 to Current
Receptionist Assistant Healthcare Services Group Barre, VT,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Rendered information to callers and drafted office emails.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Entered data in Excel software to keep records of Payments, inventory and any important information.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Responded to customer concerns and issues by [Action].
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
05/2017 to 04/2020
Waitress Nothing Bundt Cakes Chesapeake, VA,
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Increased sales of high margin menu items through effective upselling.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
01/2013 to 12/2014
Bakery Assistant Sam's Club City, STATE,
  • Baked scones, cookies, cakes and other baked goods.
  • Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life.
  • Contributed to menu creation through development of new or seasonal product ideas and recipes.
  • Actively maintained preparation line ingredient levels, replenishing supply of fillings, nuts, cheeses and other ingredients to support uninterrupted preparation.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Followed recipes to mix dough in batches sufficient for daily production quota.
  • Alerted management to issues with equipment condition, including broken utensils and operation problems with ovens, coffee machines and registers.
02/2010 to 08/2014
Supervisor/Baker Tim Hortons City, STATE,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Conducted evaluations and reviews for all employees.
  • Provided ongoing training to address staff needs.
  • Developed position rotation to support continuous improvement and operator development.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Maintained current knowledge of pricing, ingredients, product availability and current promotion.
  • Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
  • Controlled spoilage by generating turn movement and maintaining monthly inventory.
Education and Training
Expected in 07/2010
High School Diploma:
Pontiac High School - Pontiac, MI
GPA:

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Resume Overview

School Attended

  • Pontiac High School

Job Titles Held:

  • Receptionist Assistant
  • Waitress
  • Bakery Assistant
  • Supervisor/Baker

Degrees

  • High School Diploma

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